Bobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.
Bobcares (bobcares.com) has 390 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
bobcares.com
Website
bobcares.com
Category
IT & Communication
Location
Phoenix, Arizona
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 87% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
They are our new goto guys for Server Management. Best experience so far compared to other services we had.
Response from BobcaresNov 26, 2025
Hi Marc,
Thank you for the wonderful feedback and 5-star rating. We are happy you had a positive experience with us. Our team is committed to maintaining this level of performance and reliability for your server management needs.
We truly appreciate your trust in Bobcares and look forward to supporting you further.
Regards,
Sruthi S
Quality Manager
Bobcares
NZ
Nivel Z Diseño W.
We are very satisfied with Bobcares.
We are very satisfied with Bobcares.
This time they saved us time and headaches by solving the problem.
Response from BobcaresNov 20, 2025
Hi Nivel,
Thank you very much for your 5-star rating and awesome feedback. We are glad our team could step in and resolve the issue promptly, as we consistently aim to minimize downtime and take the technical load off your shoulders. Please feel free to reach out if you require any further assistance or optimization.
Regards,
Sruthi S
Quality Manager
Bobcares
AN
Andre
Excellent support and smooth migration
The Bobcares team provided excellent support during our firewall migration. Communication was clear, they explained every step in detail, and the work was completed quickly and without downtime. They also ensured our existing firewall rules and whitelisted IPs were carried over seamlessly. It gave me confidence to know they had both SSH and console fallback covered. Overall, a very professional and reliable service. Highly recommended!
Response from BobcaresOct 10, 2025
Hi Andre,
Thank you for your valuable feedback and 5-star rating. Our engineers take special care to ensure seamless transitions — including configuration validation, policy replication, and IP whitelist preservation — with zero downtime. We also appreciate your acknowledgment of our fallback planning through SSH and console access, which helps us maintain uninterrupted control and reliability during critical operations. It was a pleasure supporting your team, and we look forward to assisting you with future infrastructure projects.
Regards,
Sruthi S
Quality Manager
Bobcares
WA
Wayne
Excellent service
Excellent service, super fast resolution of issue.
Saved me from hefty costs and angry customers when my server corrupted.
Response from BobcaresSep 24, 2025
Hi Wayne,
Thank you so much for your 5-star rating and awesome feedbacks. Our Infrastructure team is built with a strong focus on proactive monitoring, rapid incident response, and thorough root cause analysis to maintain server stability and ensure business continuity. Your appreciation reinforces our commitment to delivering reliable, technically sound support, and we look forward to continuing to safeguard your infrastructure.
Regards,
Sruthi S
Quality Manager
Bobcares
GA
Glen A.
CAUTION!! Not Professional or Experts as advertised
CAUTION!!! Incompetent, Lack of Professional service and extortionate rates. Failed to identify the issues and continued to blame all other parties including Hosting and other parties. Not Customer focused or competent in dealing with Moodle Issues. Be Warned theY advertise as experts and professionals but they are certainly are not. We independently resolved the Moodle site issues (which were small issues) for our respective students after Bobcares made the situation worse.
So disappointed and highly recommend all others to explore alternatives before considering paying these extortionate fees and putting your site, and business at risk!!!
Response from BobcaresSep 3, 2025
Hi Glen,
We are truly sorry to hear about your disappointment and want to provide the full context for clarity.
Our team followed standard best practices by creating a complete backup before upgrading Moodle from v3.11.18 to v4.2. When issues arose, we attempted to restore the latest backup. Unfortunately, three unexpected failures occurred during the process:
i) phpMyAdmin could not handle the full database restore.
ii) The hosting panel stalled at 99% during restoration.
iii) The hosting provider restored an older backup instead of the most recent one.
To minimize downtime, our engineers manually restored the available database and adjusted the configuration, which successfully brought the site back online. These failures stemmed from the limitations of the shared hosting environment—a risk we had previously advised against. A VPS with root access would have eliminated these obstacles.
The 5 hours you purchased were fully utilized across backup, upgrade, multiple restore attempts, escalation, and recovery work. However, as a goodwill gesture, we have credited back the entire 5 hours, reaffirming our commitment to fairness and customer satisfaction.
We remain dedicated to providing professional, transparent service and regret the frustration caused by the hosting environment’s constraints.
Regards,
Sruthi S
Quality Manager
Bobcares
JU
Juanvi
The company Bobcares is always there…
The company Bobcares is always there when we need it.
This last time they handled the problem fast and definitly.
We are happy with their service
Response from BobcaresSep 1, 2025
Hi Juanvi,
Thank you for sharing your wonderful 5-star feedback. At Bobcares, we take pride in being available whenever our customers need us, and your appreciation means a lot to us.
Regards,
Sruthi S
Quality Manager
Bobcares
CO
Company
Always go abaove and beyond and are…
Always go abaove and beyond and are reliable and quick to help :)
Response from BobcaresJul 22, 2025
Hi Joshua,
Thank you for the 5-star feedback. Our team is always focused on ensuring smooth operations and quick resolutions, and we are glad to be making a difference for you. We look forward to being your trusted support partner in the future as well.
Regards,
Sruthi S
Quality Manager
Bobcares
KL
Ken L.
Always there when you need them.
Always there when you need them.
Response from BobcaresJul 22, 2025
Hi Ken,
Thank you so much for the 5-star rating! Our Infrastructure team @ Bobcares is always here for you and available round the clock whenever you need assistance.
Regards,
Sruthi S
Quality Manager
Bobcares
