Boats.netReviews of boats.net

Do NOT let Tyler talk you into expedited shipping. Placed order on a Tuesday morning by phone and accepted his promised 1-3 day shipping for an additional $22. Did not ship until 2 days later and did not arrive 5 days later = 7 days. Customer service COMPLETELY impersonal and actually don't care anything about service. My first and last order.

Order went through with shipping claimed in several days, but actually it was on BACKORDER with no eta! After 1 week of getting no ship notice, I wrote and asked what was up, whereupon I was advised of the non-stock status. I had allowed 2 weeks for ship time, preparing for a trip with my Yamaha, but it is screwed up because now I have no fender. NEVER AGAIN will I buy from this site! To top it off, I got dinged 3% by Paypal when the refund came back. Completely pst off at them.

Very misleading times for availability. Customer service rep I spoke was rude. I ordered parts in early August when I inquired I was told call evinrude and don't ask me, and hung up.

A month. A whole month before admitting what they sold me (bought and paid for), couldn't be shipped to Canada. And that only after I asked them for tracking...for all I know had I not written they would never have addressed the issue. Utter failure IMHO and paramount to unethical business practices.

Hard to do business with. Their availability time is very misleading. Since I go with their information, it makes me look horrible to my customers who think I’m just lazy to fix their boat or moving them behind other customers

I placed and order on their website and every part I ordered was listed as "In stock - ships within 24 hours" I even paid for expedited shipping because I needed the parts asap. I finally get an email a few days later with an order number but no shipping info. I go back to the website to check the status and it lists one of the items as now being available 3 weeks later. I was able to order that part from another supplier so I try to call at 3pm to cancel just that part so my order can ship asap and I get a message that the phones are turned off for the day because they are too busy. (huge red flag) I call back first thing next morning and get another message that I am # 61 in line and my wait time on hold is an hour and a half. (really?) I then just try to send and email to try and cancel the one part (again so my order can actually ship) and it takes 3 days to get a reply which states... the part I wanted to cancel has just arrived but one of the other parts I ordered is all of a sudden on back order now. I finally just canceled the entire order and found a more reputable supplier for parts. The customer service from this place is so unacceptable... I wish I read some of the reviews before I ordered from here. Do your self a favor and find another place to get your parts.

Boats.net makes promises they don’t keep. Ordered a part that was “in stock” that keeps having the shipping date pushed out. Their online chat is completely worthless. No response no parts but they seem to find the time to respond to complaints here. How about take that time and ship some parts as promised. Would give negative five stars if possible.

I placed an order for parts that the site listed as 'available', but the order had still not shipped 2 weeks later. The status of the parts listed on the site changed almost daily from available to 'temporarily unavailable'. ## Attempting to reach the company to cancel the order is impossible. ## The customer service phone line has hold times of greater than 2 hours, and the online chat service never responded after 3 days of attempts.