Boats.netReviews of boats.net

Ordered a 500 oem part on 8/3 with expedited shipping. Suddenly the website states it wont be in until Nov 2nd!!!! Emailed, no reply. Now calling and I have been on hold almost 2 hours and Im still 50th in line. Boats.net you should be posting your capacity constraints on your website. This feels like a bait and switch tactic! We all understand times are tough, but if you are having this amount of capacity issues with no online cancellation policy how are customers supposed to get a refund when you can`t ship? Additional info** After a little more than a 3 hour hold i was able to cancel and the refund came back to me within just a few days. Called a local marina who did a parts search and hooked me up with an out of state dealer to get the part shipped to me. Still waiting to hear back from boats.net as to why their site showed 2-3 days for shipping when even Yamaha had none in the states and could only find one in Japan!!!

I ordered three small parts over 2 months ago and haven’t received them. I then called customer service and waited 2 and a half hours for them to do a new order that still hasn’t come. Not the place to actually receive the products you paid for.

Super super slow shipping. If you are in a hurry don't order from these guys. I had 2nd Day Air applied on an order 7/22/20 and still waiting on it 7/30/20.

They are too overloaded and their customer service has become weak at best. I can't even order online anymore.

I completely understand things may have slowed due to COVID-19, but the run around I’ve got from these guys is ridiculous. Put in my order June 5th and agreed that things may be delayed due to the pandemic and could take up to 12 days to process. My order status changed on a couple of the items I ordered and said they would be available July 2nd. I decided to call after thirty days of waiting. I made the call and since I was number 153 in line I decided to get a call back. They did call back, and with good news. My parts were in the warehouse and would be shipped the next business day. So a few days later I took a look online to check the status and make sure everything was shipped. To my horror, I had a new update on my order status. Now the items that were originally delayed until July 2nd that had arrived and were being shipped the next business day, were now delayed until August 6th. Two months! And it’s obviously not a guarantee that I’ll get them on that date. How does this happen when I try to do the right thing and order OEM parts. I’ll have spent at least half of this summer waiting for parts that are keeping us off the water. What a complete waste of time.

I understand covid-19 has affected the industries all over. But this is just way too bad. I've been waiting two weeks for my order, and have sent about 6 emails. I haven't heard a single thing, and on their website it says it's yet to be shipped. If this is the way they do business, then I'm out. Last and first time buying from boats.net I do not recommend.

Everything about this company is a joke I been waiting a month for my parts and still not here and you can't get ahold of them to talk to someone. Very bad customer service will never buy anything there again

Been waiting over 70 days for my order. Any emails sent take two weeks to get a reply and then just repeat the shipping tracking details which I already have. No effort made what do eva to actually contact the shipping company or answer the questions raised in my emails. Then they sign off their emails with Please let us know if you have any additional questions or concerns, yet don't answer those questions or concerns Buy from mega zip save yourself the stress. So I get a reply via this site two days after posting a bad review yet all my emails and concerns are still yet to be answered. Boats.net should be shut down Still no package or refund 90 days on. Theu have done nothing about contacting the shipping company and being the recipient the shipping company won't deal with me. I can't streSs howbad the customer service is for this company