boatcover.comReviews of boatcover.com

Service when buying was good. Service after the sale is some of the worst I have ever experienced from any retailer including cable TV companies and DMV's! I can get no responses from them regarding a warranty claim. They simply do not respond no matter how many emails I send or "contact us" requests I make. DO NOT buy from this company. If you do, expect a one time experience with them.

Worst customer service ever. Can't call and speak to anyone that isn't with a answering service. It's been a total run around try to submit a warranty claim. It's been over a month since they said that it was approved and would be shipping it out. 2 weeks into it they said I had to pay a $35 processing fee. Almost 5th week in they say that it is on back order for at least 2 weeks. Don't do business with this company.

I ordered from this company 8/25. I was to get a ship date in 2 days. It is now 9/3. After 2 phone calls to them I still have not gotten a ship date or email.

On June 6th 2020, I ordered 2 watercraft covers for Yamaha Waverunners. The online ordering process went as expected. Provided shipping/billing address, CC and product selection. Got a timely order confirmation and expected product to ship shortly. After about 3 weeks, nothing arrived so I contacted customer service. Their response was that they did not know what happened to the order but would check with shipping and get back to me the next day with an answer. The next day (Friday) came and went and no status provided. On Monday around 5 pm, I called again only to be placed on hold 3 times only to be told that the product I ordered was not available and was on backorder. It would be 3-4 weeks before my product would be available. If I did not make multiple calls, my guess is they certainly were not going to make the call to me. Bottom line, very poor customer experience and because of it I asked that the order be cancelled and a refund issued. Let’s see how long that takes.... Bottom Line.....avoid this operation.