boatcover.comReviews of boatcover.com

If I could give zero stars I would. The boat cover that was pictured and described on their website that I ordered is not what was shipped. After going back and forth with customer service for 2 weeks they finally gave me the return shipping information. Now 2 weeks later after they have received their product back I called to find out where my refund is they said they would take care of it today but it will take another 3-4 business days. So now they have had my money for a month. I have nothing to show for it and they keep 18% for a restocking fee even though they did not send the product as advertised. I would RUN from this company. They should not be allowed to do business they are just STEALING your money. It is a JOKE!

The cover itself is fine and came pretty quickly. The problem is the strap system. I could not figure out how to make it work. A quick chat and I received a link to a YouTube video showing how to separate the different length straps and distinctly showing how to install them. The follow-up chats were useless...just repeats of the same mantra: "the straps you received are sufficient to do the job." This is not the case. I am extremely disappointed with the customer service. After sending me the initial video link, they completely avoided answering my questions, except to tell me there was nothing that could be done about it and that there were no more straps. The strap system does not work and I will have to rig some other way to hold the cover on while at home. I'll never be able to travel with the cover on the boat like promised. Oh, and...when I went back to look at my chat transcript, they had conveniently deleted most of it. Fortunately, I saved the video link they sent me.

Do not buy from this company! I wish I would have read the reviews prior to purchasing from this company. Their website is full of lies. Their policies are horrible! Satisfaction is not guaranteed and returns will cost you! I purchased a cover for my Sea-Doo GTX watercraft. One of the most popular water crafts available. It didn’t come close to fitting and no attempt was made to assure me a different cover would fit any better. So I returned it and got whacked with a restocking fee. One star is too good of a review for this company. Please do not use this company!

If I could give them zero stars I would, such a scam! I ordered a boat cover and they sent me the wrong color so I called and they said to try the cover on the boat to make sure it fits. The cover does not fit and is way to big, I told them I would like to return it for a full refund and that's when they tell me there is an 18% restocking fee that can't be waived. What happened to satisfaction guaranteed?? This company is a total rip off and their customer service is horrible, I called and asked to speak to a manager and was told they couldn't guarantee a call back because he doesn't like to call people, wth?? Do not do business with them unless you just want to throw away $300!

I purchased 2 covers and they both tore up almost immediately after use. They charge a 30% restock fee to send you the same cheap cover. They are almost identical to the $100 covers at most sports equipment chain store.

What a scam!!! This company is a front for sealskin. Sealskin has such a bad rep they now trick you into buying from them. Did not send the the cover I ordered Spartan 1700 with built in port side kicker cover. Sent me a Sealskin cover that does not come close to fitting. Offering to send a different Sealskin cover as a replacement. Good thing I paid via Paypal.

Company is a scam. Same as sealskin covers. Only way yo get money back is to dispute charge

Have to agree with the other reviews. Would not recommend doing business with this organization. Sent out the cover that did not fit. Its a different image on their website, called for return, website says 100pct satisfaction. They talked me into trying another cover before issuing the return credit, It was not a good fit either. Sent the second cover back as and they charged a restocking fee. What a way to do business. Recommend staying away!!! What a waste of time. Don't do business with them!