BMW USAReviews of bmwusa.com

It saddens me to have to write this review however, I truly do not know what to do. In October 2021, I bought a brand new 2022 M4 from Rallye BMW Westbury. In November of 2021 the car was in an accident and needed to be fixed. I towed the car back to BMW Rallye Westbury and have not seen the car since then. It has almost been 7 months that my car is awaiting parts to be fixed. I was emailed that the parts would be in anytime between then and January and being that the whole world went nuts I have tried to be patient but to be the owner of a brand new 8 month old vehicle that is rapidly depreciating and to be in a $30 a day rent-a-car while still paying for a high monthly insurance for the vehicle that is not being utilized, is simply sad. I only got updates when I hunt them down, to be lied to consistently, that in 2 weeks they will have the part, for 7 months is simply unforgivable for a dealership of a premium brand or any brand for that matter. I trusted Rallye Westbury and bought the car outright to get treated as if its my fault and its not their problem. Shame on You BMW for putting your customers through this and handling it as you have been..

When you purchase a luxury brand you expect a certain level of client relationship unfortunately this is not what I have come across with #WideWorldBMW in Spring Valley New York. As this was my second time leasing a car the first time with #ParkAvenueBMW in Paramus New Jersey The two experiences were completely Different. #ParkAveBMW gave me excellent client relationship services I even got a little gift bag when I picked up my car which included a T-shirt a keychain and a couple other little things as I drove off into the sunset. With #WideWorldBMW in Spring Valley when I drove off the car after waiting a few hours barely a good bye. A few days later I realized my front License plate was missing. I contacted my salesman back-and-forth quite often trying To locate the plate which they couldn’t find. I visited the show room So many times that I wanted a chair whenever I came in they had me waiting back-and-forth for hours trying to locate the plate.I made appointments every time and at one point I came in for my scheduled appointment and had to wait due to another later appointment who came in early was taken before me and left me waiting an hour. I was told that they couldn’t find the plate so I had to do all the running around to get new plates which took out a big chunk out of another day besides going back-and-forth to the show room.I also had to file a police report! in addition to that they couldnt install the plate because the plate trim was not available. I had to wait for another one to be delivered to the show room which took 2 MONTHS. The most irritating part was NO follow-up all this time. I was constantly reaching out. Even though this seemed like a minor situation it was very aggravating mostly due to the fact I was initiating the contact. As someone with experience in sales/design in a luxury brand, this is not how clients are treated. When the installation took place the least they could’ve done was a small gift to apologize for the inconvenience. I also had to fight for the reimbursement of payment for the new license plates as I put out the money for their mistake they didn’t want to pay me back! Not happy with the service at all.

Why do BMW USA have to use spam and email unverified email addresses. Is it because their cars are substandard?

This is garbage, I used to drive it for 15 years and like 5 years of time cars were in a repair!

Poorly engineered and overpriced vehicles, coupled with a corporate zeitgeist that would make you blanche. On a more subjective note, even their design team's results have gone to hell over the last ~20 years.

Unreliable trash, that keeps braking down

BMW Assist has seriously let us down. If I could give zero stars, then I would. 3 hours waiting for a tow truck and still no truck. After the 1st hour, we called the tow company that BMW Assist arranged only to be told that BMW's payment had been declined. Tried to call BMW, long hold, we gave up and paid for tow ourselves, but had to wait for the next available. Called BMW back and they wanted to put blame on tow company talking about how horrible it was that they charged us. EXACTLY! But without payment, how's the tow going to happen?! This is not the service I was expecting nor what I have paid extra for from BMW.

BMW Galleria NOT RECOMMENDED!! MY X3 IS HAVING A "KNOWN SAFETY ISSUE" AND THIS DEALERSHIP IS NOT FIXING THE DEFECTIVE CAMERA SYSTEM! NO ONE IS RETUNING MY CALLS! I WILL NEVER BUY ANOTHER BMW BASED ON MY SERVICE EXPERIENCE!