BMW USAReviews of bmwusa.com

Only buy from this company if you are extremely rich. That way when your car blows up, you can just buy a new one

Another let down BMW owner. Bought a brand new 2023 i7 for the sticker price two months ago. So far its been in the shop for one of the two months I have owned it. Currently its in the shop for something they said was a quick fix. Almost two weeks into the repair I got a call stating that they dont know when the part will be in.... Are they still manufacturing this car? Of course! So why they wont sell the parts to the dealership makes not sense.

BMW USA customer service is straight TRASH! I’m in the process of trying to buyout my lease within the next two days ALL CASH but because BMW customer service is SO BAD I have decided not to. I swear when they interview these people to work there they make SURE they have poor customer service and then hire them.

BMW USA Customer Relation Department is the worst I have ever seen. They will not assist in anything, they are rude, keep interrupting and dismissive. i have owned 12 BMW vehicles over the years. Never again

I had only problems with BMW as a company (and frankly, with their vehicle too, but that's a different story). BMW USA is totally incapable of managing their dealerships, resulting in inability to address any problems consumers have at dealerships. 1) New car registration took the local dealership in NC over 2 months to complete, resulting in me getting a suspension notification from the DMV of NC saying I can't drive the car until it's registered. BMW USA refused to help in any way. 2) Another dealer that was buying my car two years later, took forever to close my leasing account (in NC only dealerships can do that, consumers are not able to send payments to leasing companies directly). The dealer simply won't send the odometer reading to BMW USA for currently over 3 weeks, and BMW USA refused to help in any way again. DO NOT BUY BMW, they can't manage their dealerships.

Don’t ever ever order replacement keys from these scammers! I called to order a replacement key and they said the key is shipped with 24 hours after payment. I didn’t want to drive to the dealership, so I thought this would be more convenient. After making the payment of $300, they send an email stating the key is on back order for 25 days. I asked why this wasn’t checked before payment was received and they claimed they could refund me and someone will call me sometime next week. Unbelievable! Total waste of time! God knows when I will get the refund.

BMW X5 2018 Very costly maintenance Spent almost 25% of the car's value on repairs and maintenance in 4 years I don't recommend BMW to anyone

We bought BMX X 5 2022 model in May 2022. My wife routinely parks in two car garage. Two days back when she was trying to park at a slow speed but the vehicle accelerated and damaged the side and rear of the parked vehicle and front of BMU was damaged as well. Obviously, the front collision alert sensor and brake did not work. I reported it to BMU but no response. Never buy BMW again