BMW USAReviews of bmwusa.com

On July 7th, I took my car to BMW located at 555 West 57th Street in New York for a recall. After a week, I had not received any updates about my car. I needed my car back because I had a family reunion to attend. On July 12th, 2024, I called the service department to request picking up my car and was willing to bring it back when the parts were available. They agreed to this arrangement. However, 10 minutes later, I received a call from BMW stating they couldn't locate my car and asked if I could check the locator. After checking, it turned out that my car was located on Orchard Street, not at BMW. I contacted the police and dealt with the necessary paperwork such as filing a report and checking security camera footage. Two weeks went by without any information on my car and the next steps. In the third week, I received an email with two proposals. They offered to provide me with a newer car (either 2025 or 2024) but I would have to undergo a credit check, make a down payment, and commit to a 3-year contract. This was incredibly frustrating considering that my car was initially left with BMW. Adding to the stress, I received a call from the DA's office informing me that BMW had requested them to contact me to testify regarding the case of my stolen car. I found this unacceptable and refused. I am planning to post complaints on various platforms as this situation is outrageous. As of today, July 31st, I still haven't heard back from BMW regarding my car and the stolen items inside it. I will be contacting my lawyers with the next step to sue!!

the worst customer service lack of communication they make action on your account without notice or email please stay away from BMW

Wow! Do NOT use BMW Financial Services! LOAN SHARKS! They will screw you over! During COVID, they convinced me to "take advantage" of their "program" to defer 2 payments until the end of my loan. I didn't really need to do it, but they made it sound like it would not cost me anything extra. They DIDN'T TELL ME that EXTRA INTEREST would accrue every day on those 2 deferred payments. I'm just finding out now, 4 years later, that I owe hundreds of dollars in extra interest on their SCAM deferment "program!" I even called them and spoke with a supervisor, and they refused to make the situation right. Good job taking advantage of people's financial troubles during COVID, BMW. Very DECEPTIVE and DISHONEST business practices. What a SCAM!

I am a senior year student and my parents let me use the 2017 BMW i3 car for my school. It's an electric and gas engine car and it worked perfectly for me. I love the car and am planning to take it to college. All of a sudden the car is not working at my school. My dad dropped into the BMW Wesley chapel service center. Initially they quoted $225 for diagnosis and they said $750 for diagnosis battery because the vehicle is not responding and they weren't able to find the exact root cause. This morning they called and quoted $15k for electric motor replacement. The car's worth is 12k but the estimate to fix it is 15k. Because they are not able to diagnose the issue and they suggest replacing the electric motor. We thought the high end cars would give more life but were totally disappointed and BMW failed in 6years. If the company is not able to produce the long lasting engine or motor they should not release these types of cars. They have to recall all BMW i3. BMW broke my dreams and I will not suggest BMW for anyone in my lifetime. BMW is just a status symbol not worth the money. So don't buy BMW electric cars and lose your money.

Title: Extremely Disappointed with BMW Customer Service I recently had the displeasure of dealing with BMW’s customer service, and the experience was nothing short of a nightmare. Despite raising a valid concern regarding the quality of the tires on my BMW vehicle, the response was not only dismissive but also reflected a complete lack of empathy. Throughout the process, it became evident that BMW cares more about closing files than addressing genuine customer concerns. The final offer of a meager $400 off a new set of tires felt like a slap in the face, considering the premium price tag associated with their vehicles. What’s more baffling is the false advertising surrounding their tire and wheel package. Despite investing in this supposed added protection, the response to wear and tear on tires with a mere 19,000 miles was shockingly indifferent. It’s disheartening to realize that as a BMW customer, I am merely a number to them. The way they handled my issue makes it clear that the concept of customer satisfaction is nothing more than a marketing gimmick for BMW. I had hoped for a resolution that reflected the luxury brand image they project, but instead, I was met with frustration and disappointment. Based on this appalling customer service experience, I’ve made the decision to steer clear of BMW in the future and explore alternatives that genuinely value their customers. Save yourself the headache and look elsewhere for a luxury brand that prioritizes customer satisfaction over profit margins. BMW’s customer service is a letdown, and their handling of my concerns has left a lasting negative impression.

Disappointment doesn’t even begin to summarize my experience with the BMW dealership in Murray, Utah. The customer service when purchasing a BMW X5 was horrid. The deal was finalized, parties agreed on all conditions and a deposit made! Instead of finalizing the paperwork and completing the sale transaction, l was told they decided to prioritize and sell this car to an employee because they wanted it over giving it to a customer that has already solidified the purchase. This was a horrible customer experience as this was a car I’ve been on the hunt for over a year, not a cheap purchase. Not sure if they disregarded me because of my accent and thought they could shuffle this to an employee without hesitation but I’ve never had such a disappointing experience. How can a company stop the transaction with a customer just because an employee wanted it? First time I found my dream car and was willing to do anything to get it and was dismissed and set aside. Spent time and prepping financials for this purchase. I do regret every second spend with BMW and have been left with a horrible feeling and taste in my mouth. This company has no right to take pride on their customer service as they do not value their customer in the least bit.

I never knew disappointment until I had to take my car in for maintenance. When I got my car back all my dash lights came on within a mile. Brought the car back (maybe 5 minutes later) and they blamed me...... They sent me a video going over my vehicle.....BUT sir your video doesnt show any dash lights were on.... Well thats because it was before you worked on my car. The time stamp is for 8 minutes after I dropped my car off. Maintenance does not take 8mins or you would have had me stay there and wait for it.

Filed a complaint through Better Business Bureau about a defective part affecting my vehicle. BMW issued a recall on f10 models for the same problem. It’s been 2 weeks and they have not replied because they refuse to fix the problem. They know there’s factual info available to the public regarding the matter.