BMW USAReviews of bmwusa.com

Please see the ridiculous breakdown below of my invoice that our family received yesterday to service our 5-year old electric hybrid SUV after it broke down on the highway last week (Total Cost $43K). This is absolutely unacceptable for a company that speaks about exceptional quality, ultimate driving machines, and more recently its farcical ‘neue klasse’. Based on our experience, BMW now symbolizes Big Massive Waste as our only option is apparently to salvage a vehicle that should in normal circumstances have at least another 5-10 years of life at a minimum. As heads of global quality (with educational experience at MIT), you should be appalled by this outcome and embarrassed to say that BMW is ramping up on hybrid and electric vehicles when the quality and product life that we have experienced is so sub-par. As one comparison, we also have a 7-year old Lexus hybrid vehicle with 90,000 miles that has had no issues. We expected so much more of BMW quality and customer service, and are severely disappointed by BMW’s lack of demonstrated company values/pride and customer care. BMW should not be in the electric/hybrid vehicle business based on our experience. Replacement engine: $12K Labor: $16K Parts: $12K Diagnostics: $2K Battery: $1K Total: $43K

Own a 2022 BMW X7. My BMW windshield cracked from the inside out (professionally determined) during -20 degree weather with the defroster running. The windshield had been replaced only 14 months earlier because of a stone break. BMW said pound sand about the inside out recent windshield break. No warranty on glass no matter what is what I was told. What if all windshields broke in a similar conditions? My first and last BMW.

I am writing this review regarding my 2024 BMW 740, and this has been the worst vehicle experience I have ever had. This car has had repeated mechanical and electrical failures, including defective ball joints, axle problems, AC malfunctions, coolant system issues, transmission lag and slipping, and constant tire damage. I have replaced six tires in less than two years at over $585 each. Apple CarPlay works intermittently and constantly cuts in and out. Several buttons do not respond properly. The passenger side speaker already failed and required replacement after a five week wait, and now the rear speaker is also failing. Even the subwoofer cannot handle normal music volume, making the sound system essentially unusable. The alignment was affected by defective suspension components. Although those parts were covered under warranty, the dealership refused to cover the alignment, even after a sales associate said it would be handled. Each visit ends with them claiming they cannot duplicate the problem, even when video evidence is provided, and the vehicle is returned without being repaired. The car performs poorly in high wind conditions and feels unstable, as if it is being pushed across lanes. The doors are extremely lightweight and feel poorly constructed, giving the impression the vehicle is made of plastic or fiberglass. This does not reflect the build quality expected of a luxury sedan. The leather seats are cracking, including the driver’s seat, despite the vehicle having an MSRP of approximately $96,000. I previously owned seven Mercedes Benz vehicles and never experienced leather failure like this. I chose the BMW 740 because it was slightly cheaper than the Mercedes S Class, and that decision has been a major regret. The brakes have squeaked since the vehicle had less than 2,000 miles. Two independent repair shops confirmed the noise is caused by the brake components themselves. BMW requires replacing both pads and rotors together, yet considers the squeaking normal. Loud brakes on a nearly new luxury vehicle are unacceptable and embarrassing. My first repair occurred at about 3,000 miles when the air conditioning blew hot air during the summer. I have returned repeatedly for AC and cooling issues, and the transmission is now lagging, pulling, and slipping. The vehicle has depreciated significantly, dropping from an MSRP of $96,000 to approximately $46,000 in less than two years, a loss of about $50,000 in value. I am currently in court because neither BMW North America nor the Alpharetta BMW dealership will take responsibility. Sales and service departments deflect blame and deny accountability. Publicly they claim their vehicles are excellent, but behind the scenes they are aware of the defects. I have owned this car for nearly two years and remained patient, but enough is enough. To make matters worse, I am paying $1,535 per month for this vehicle. The stress has become overwhelming, and I feel emotional every time I drive it because there is always something else wrong. I referred my grandmother to BMW after purchasing my car, and she bought an X3 and began having issues almost immediately, which points to broader quality problems. Additionally, both my grandmother and I were sold vehicles represented as having about 17 miles, when both actually had over 800 miles. This was only discovered through the BMW app. Buyers should verify mileage before purchasing from the Alpharetta location. My title and registration were also sent to the wrong address. My lease ends in March 2027, and I cannot wait to be done with this vehicle, either through lease end or a successful court outcome. I am grateful I leased instead of purchased. BMW corporate refuses to take accountability, and the dealership does not stand behind its product. I am sharing this experience to be transparent. Please buy at your own discretion. This vehicle has been a constant source of stress and disappointment from day one, and it is the worst car I have ever owned. Buyers Beware!!!

I WILL NEVER BUY ANOTHER BMW So, I had work done to my BMW 5 series a few months ago it cost about $1100 to repair coolant system! So, on 10/17/25 my husband took my car in to see why coolant light was on to top off. He advised it would cost $4600.00 for all the repairs! Then the salesman that we normally deal with offered my husband a loaner vehicle to see if he liked it with the hopes that we would buy it a 2026 X3 and i would have to decide to get this one or fix my 5 series! so we go back and forth with the NEGOTIATING and i decide i can't afford a $750-$1100 note then i-SO I CALL THE DEALERSHIP TODAY TO TELL THEM THAT I CAN'T AFFORD THIS NEW X3 AND I AM ON MY WAY TO PICK UP MY CAR(5SERIES BMW) SO SUDDENLY THE SALEMAN PATRICK AT WALKER BMW TEXT ME BACK ADVISING THAT HE IS NOT IN THE OFFICE YET, SO I CALL BMW SERVICE MANAGER KENDELL TO ASK THEM TO HAVE MY VEHICLE OUT IN FRONT BECAUSE I AM ON MY WAY TO PICK IT UP! HE SAID WELL I DONT THINK ITS READY YET AND I TOLD HIM WHY NOT B/C I HAD NO IDEA THAT THEY STARTED ANY WORK ON IT BC I NEVER GOT A SERVICE REPAIR ORDER ON MY EMAIL!! SO KENDALL TELLS ME WELL YOUR HUSBAND TOLD US TO FIX IT AND I ADVISED HIM THAT MY HUSBAND DOES NOT OWN THAT CAR-ITS IN MY NAME ONLY AND I NEVER AUTHORIZED IT YET B/C REMEMBER I WAS IN THE PROCESS OF GETTING THEIR NEW 2026 X3! SO I TOLD KENDALL AGAIN I KNOW THEY HAD NOT STARTED ANYWAORK ON IT YET B/C MY SERIVE ORDER WAS NEVER DONE B/C I WOULD HAVE GOTTEN IT ON MY EMAIL-SO KENDALL SAID HE DID NOT MY AUTHORIZATION B/C HE HAD GOTTEN MY HUSBANDS APPROVAL-ANYWAY KENDALL ADVISED THAT THEY SPENT ABOUT 14 HOURS ON REPAIRING MY CAR SAND I NEEDED A OIL CHANGE -SO THE COST WOULD BE $3600 AND I TOLD HIM I CAN NOT PAY THAT B/C AGAIN I KNOW THEY DID NOT DO ANY WORK ON MY CAR SO WHY WOULD I PAY $3600 AND HE SAID HE COULD CUT IT IN HALF FOR ME AND GO TO $1800.00 AND I COULD PICK UP MY CAR AROUND 3-4:00PM TODAY BUT I WILL HAVE TO PAY $1800 PLUS OIL CHANGE SO BASICALLY I WOULD HAVE TO PAY OVER $2000! THEY WERE UPSET B/C I DECIDED THAT I COULD NOT AFFORD THE X3 AT THIS TIME AND B/C I TOLD THEM I WAS COMING TO GET MY CAR AND I MAY FIX IT AT A LATER DATE WHEN I GOT MY FUNDS TOGETHER!! I HAVE HAD 3 BMW'S AT THE SAME DEALERSHIP-WALKER BMW-ALEXANDRIA, LA. AND I HAVE HAD SO MANY PROBLEMS BUT I FEEL LIKE ITS JUST TOO MUCH TO HAVE TO DEAL WITH FOR ANYBODY-ITS TOO STRESSFUL FOR ME. BUT I WILL NEVER BUY ANOTHER BMW AGAIN FROM WALKER BMW, IF THIS IS THE KIND OF GAMES THAT YOU PLAY WITH PEOPLE LIVES AND HARD-EARNED MONEY, YOU WILL NEVER GET A CHANCE TO DO IT TO ME AGAIN AND HOPEFULLY NO ONE ELSE!! ***NOTE*** AND I WAS TOLD THAT A TICKET OR REPAIR ORDER ALWAYS HAS TO BE DONE BEFORE THE REPAIRS BEGIN!! MY CONTACT INFORMATION IS 318-359-5520 J. CORNER

If I could give zero stars I would. Website is horrible. Never works. If it does it states if you bought a new vehicle it will take 14 days to appear. I just want to at my bike off and be done with it

Received a letter in the mail regarding the year and model of my car. Stating that the ELW ET breathing pipe 10Y120M had been failing on these cars. The letter stated that if I had recently repaired this issue that they would reimburse me if I could send them an itemized invoice with part numbers. I was happy because just two months prior I did make this repair and it cost $1700 to fix. The letter stated that if the repair was done at a third party auto repair they would still honor it as long as I sent the itemized invoice. After getting and sending everything they asked for over mail and email they never responded and I was not reimbursed. I even called in and confirmed with a rep that they did received my claim rep said it was waiting to be reviewed by them. 3 months later nothing. HUGE waste of time.

Took my 2024 BMW 8 Series in for standard service and had a very disappointing experience. They tried to upsell my wife $1,000 for unnecessary services (AC cleaning, coolant flush, and fuel injection cleaning) that are not part of BMW’s official maintenance schedule. When I called to question this, I was told we have the “lowest plan” (though a higher plan wouldn’t cover these either) and that declining the services could risk engine coverage if the car fails — which feels like scare tactics. On top of that, my wife picked up the car with low tire pressure and was argued with instead of helped. When I called back, the service advisor hung up on me and later claimed I was “upset from the beginning,” which was not true — I was simply asking why my wife was pressured to pay $1,000 for routine service. Overall, the experience felt more like extortion and upselling than BMW-level customer care.

My 2018 bmw X X line had a water pump leak and turbo line leak as well- it’s only about 61000 miles and barely drive it. Very disappointed from the quality of the today’s BMW products- I called BMW USA customer service and they refused to provide cover the cost for the repair or even provide a discount - BMW owners pay more money with the perception of better quality and experience- poor quality and poor judgement from BMW USA to stay behind their mission statement and the quality of their products! Very disappointed!