Marvin J.
Delivered damaged parts - not to be trusted
I ordered a bumper cover for my 2016 X6 50i from BMWpartsdeal - $1100 + $300 shipping. When it arrived it was severely damaged - marks, scratches and a kink in it. The autobody repair man said "it had been dragged through an alley by a gorilla" - it requires $600 of repairs. I advised them of this and said I wanted a replacement part. They advised that as my request was outside of their 5 day return window they refused to do anything - I advised that it took two weeks to arrange the installation with the auto body repair shop. I had sent them pictures making it clear that the part was sent in a damaged state and not a result of shipping damage. This company should be avoided - they are liars and thieves.
Response from BMWPartsDeal.comMar 17, 2025
We sincerely apologize for the frustrating experience you've had with your order. It’s deeply concerning to hear about the condition the bumper cover arrived in, and we completely understand your disappointment. Customer satisfaction is a priority for us, and we take all feedback seriously. We understand that the installation process took longer than anticipated, and we regret that the return request fell outside of our 5-day policy. However, we do value our customers. Thank you for bringing this to our attention.
