BMWPartsDeal.comReviews of bmwpartsdeal.com

Sent the wrong BMW part and still haven’t issued my refund BMWPartsDeal sent me a different part from the one I ordered. I ordered part 51-11-7-338-569, but received part 51-76-7-326-507. They approved my return, and FedEx confirmed that the package was delivered to their return facility on September 1, 2026. Their email stated that the refund would be issued within five business days after receipt and inspection. That period has now passed, but I still have not received my $69.87 refund or a meaningful response to my follow-up emails. The mistake was entirely theirs, yet I have had to spend considerable time chasing them to get my money back. Very disappointing customer service. I will update this review if BMWPartsDeal resolves the matter promptly. Order: CB85275115 - Update: BMWPartsDeal has now issued the refund and the matter is resolved. I appreciate the resolution

Have bought there 2 times. First time, all went fine - the parts arrived quickly and were new OEM as promised. Second time, I ordered a larger less common part (engine block). They said it was in stock and 2-4days or so delivery. However, they didn't even get back to me within 4days to confirm the order. I called two times. First call on day 3, was told to give it another day by some clueless first line support person. Second call on day 4, I learned that they have absolutely no idea as to the actual availability of the parts. They just try to source the part by requesting quotes from a number of BMW dealers they work with, and then pick the cheapest one and ship it to you. However if they don't get a response from the dealers they contact, they are completely clueless as to the reason. After 4 days of uncertainty, I decided to order from an alternative online shop that is operated by an actual BMW dealer. It turned out that the part is available, however a) not in US stock so there will be few weeks delivery time, b) they didn't know how to ship it last mile to me (given size / weight) so I agreed to pick it up. I was never able to get to this level with BMWpartsdeal given how they operate. So long story short, don't use BMWpartsdeal for any part where the case isn't completely clear cut (fitment, availability, delivery).

Part took 7 business days to arrive and I live an hour from where it was shipped from. USPS is the worst.

Very good app this