Jennifer R.
TRUST THE 1 STAR REVIEWS
Shockingly bad business practices from this company. They overcharge for cheap and quickly ruined jewellery. Their rings discolour, bend out of shape and the stones are loose in their setting. They don't have a returns policy, only replacements. I read the 1-star reviews and decided to buy from them anyway. Bad move. Believe them, don't waste your money.
Response from Blush and BarOct 25, 2020
Jennifer: Our returns and refunds policies are quite clear on our website, and to make this easier on our international customers, we only require photos to be emailed to us to receive a refund for damaged items. Your email to us on 7/23/2020 inquired about one ring you simply were concerned with the stone being somewhat loose: see below: Jennifer Ritchie 07/03/2020 Hi there, Find photos attached. The stone isn’t missing, it’s just moving around in its casing which isn’t ideal. Also the stone isn’t as clear as the picture I first saw. I’m really happy with the other two rings I ordered but this one isn’t to the standard of quality I expected. Would it be possible to receive a refund? Just for this one? Thanks, Jennifer Our reply: Anne 07/04/2020 Hi Jennifer, Thanks for reaching out and I'm so sorry for your experience. If you find a quality, color, or sizing issues, we are happy to send you a replacement. You can also swap your ring with a different item of the same value. Please let us know what you prefer. At this time, you chose to leave a review, rather than reply and see if a refund was possible with us instead of a replacement. Our second attempt to reach you: May H 07/23/2020 Hello Jennifer, Thanks so much for your time in leaving us a review in Trustpilot. We apologize for such an unhappy experience. For the Moonie glass ring, we can still send a new replacement for you or you can choose a different ring of the same price as a replacement. We can also refund $33 for the damaged ring. Just let us know what you prefer. Should you have any further concerns, please let us know. We're happy to help! We have no replies after this. We would have happily worked with you, but we cannot authorize anything without communication on your part, and we tried to offer options in the case that you would have wanted a replacement.


