Blush and BarReviews of blushandbar.com

Response from Blush and BarApr 27, 2021

Lynda: Our products are not directly from China. This is false- and you are aware of this- our mailing labels prove we ship directly from our fulfillment center in Indiana, USA where the return address is noted on every package sent. Our products are sourced from NYC artisans, and we provide a lifetime warranty. We offer refunds without question, in the first 60 days following package delivery confirmation. This is stated clearly in many places on our website and with order confirmations. If you purchased products before Sept of 2019, these were sourced and sent from overseas, but we acquired this business in Sept 2019 and changed the entire company to be completely based in the US. We changed the policies for warranty issues, and provide prepaid shipping labels for our US customers to return their packages to us. We cannot offer this with international because of the customs forms required to be completed by the party sending the package. We want to work with you, but you stated, "I can't be bothered." This shows you are not willing to provide us with the proper information to identify your order and refund you if your order qualifies and is within the 60 day return for refund window. Without much more than a simple exchange- we could have helped if your order and request is within our guidelines, which is why we flagged your review. If you are legitimate, and would like a refund of your order, work with us, provide us your information so we can identify your order, and we can try to work with you. Our goal is never to make things difficult if there is an issue, but it works both ways. If you are simply pushing negative reviews because you are outside the refund policy window, and you wish to get a refund, this is an illegal act- which is actionable against you, without proof of a legitimate issue. The action becomes illegal when a negative review is posted. Which is where we are now. Should you wish to resolve this situation amicably and without further stress or confusion, I suggest emailing me directly- [email protected], attn: Sarah. If you wish to reconsider your review and remove this considering the information I have shared above, I would highly recommend contacting us directly to resolve your issue and remove the review so that we do not have to continue down the path of taking action to have this removed and further investigated as per the laws against such acts. (The Consumer Review Fairness Act (CRFA)). Please note: we take our company and our livelihood very seriously, and will defend accordingly.