Just love my rings. Bought 3 of them. Blush and Bar is the only place I can get size 13. My hands are swollen due to arthritis.
Response from Blush and BarMar 3, 2021
Mary- thank you for taking time to share your experience. We strive every single day to provide fashion jewelry anyone can wear, and as a mother and wife who is also dealing with the effects of arthritis, I truly do understand the challenges. We are here if there is ever a need- thank you for your business and your review!
RL
Rose L.
Poor Customer Service
I don’t know if I’m trying to contact a different company, but rings took a long time to come & they came in dribs & drabs. (Some just before Christmas, some after). I liked 2 of the rings. The free ring had a discolored stone bc it was dull & not shiny like the rest, though it did come in a cool box that lit up when you opened it. All the packing was very nice, & I loved the pink color. (very classy packaging) However, the 3 rings I didn’t care for I wanted to exchange, but I can’t seem get an answer back on my emails to get a return label to do so. I’ve tried on FB Messenger & emails to customer service. I just want to exchange & now it’s past the free resizing (rings are a tad too small over my knuckle on my right ring finger.) I’m hoping I won’t be told it’s too late to exchange as it is now past 60 days, though I got the last ring of my order on 1/28 & was waiting until I had them all to know what was what. I received 4 different deliveries for 5 rings. Just want to get this issue resolved already. I won’t be wearing these rings constantly, but I hope they stay nice, as I’ve read other people claim that they have discolored. I know they have a lifetime warranty, but if the CS is the same to have them replaced on the lifetime warranty, I’m not looking forward to it. I’ll repost when I hear back from CS.
Response from Blush and BarFeb 22, 2021
Rose:
We have multiple messages we have sent to you, and none have had a response. Perhaps our messages are blocked with your email service, or being routed to spam or promotions? This does happen from time to time. Please email us with a valid email to: [email protected]. I have screenshots of all the messages we have sent trying to help, and we are still here if you need us! Return for exchanging can be processed at returns.blushandbar.com. I have a Yahoo email and a Comcast email on file for you, and this will prevent a return from being processed if these are incorrect. Please contact us immediately to update this.
EK
Erin K.
Amazing customer service and perfect style
This company has the best customer service I’ve ever experienced and the most beautifully simple jewelry that fits for any occasion. The jewelry is true to size so no issues with sizing and Sarah was so helpful when there was a tiny error in my original order. I’ve been looking for reasonably priced jewelry that meets my desire for simplicity and this website absolutely met my needs :) Couldn’t be happier, definitely will be ordering more in the future.
Response from Blush and BarFeb 6, 2021
Erin- thank you for your review and your encouraging words! Covid has challenged every retailer, but small family businesses have been met with so many challenges. Your review is everything we are hoping to achieve, and at the heart of our company is truly a desire to be available and help however we can. We sincerely thank you, and look forward to helping you however we can in the future!
SH
Shali H.
Decent customer service
Poor quality. I purchased from them 2x over the course of 1 month (April 2019) with their 3 for $99 deal so I got 6 rings. Now 5 out of the 6 rings have tarnished significantly. I take pride in caring for the rings but rings I’ve purchased at some fair/market near me which cost $10 have not tarnished at all and I’ve had them for 3+ years but these rings with a lifetime warranty tarnished within 1 year. I’ve used them on occasion during the year of 2019. Since the pandemic I’ve not used the ring during 2020 at all since I’m home all the time. So these rings have only been used less than 9 months and have been put in storage in my jewelry container all this time. There’s no reason for them to wear out so quickly and cost so much. I wish I can post pictures of what they look like before I toss them out.
UPDATE: Customer service did contact me and told me about the change in ownership in late 2019 and offered replacements for the 5 rings that were tarnished. They acknowledged the previous rings may be subpar compared to their current collection due to a change in artisans. Although 2 of the 5 rings I purchased are not sold anymore, they allowed me to pick out 2 from their current collection. I still stand by my previous review that the previous rings were not good quality but customer service did remedy the situation within 2 days and I’m being sent the new rings. I do hope they were right and this time around the rings are better quality and will last a least a couple years with good care. If not I will update again.
CR
Christian R.
Consumers
Consumers, I am a longtime jewlery fanatic, and a medical professional. My order consisted of 2 Esther Petite Cluster Rings, one a size 10 and another size 13, both came in correct size and in wonderful packaging. Although I typically stray from fashion jewelry, this ring particularly has held up well. no allergic reaction or stones falling out. Shipping was made fast and easy. A ton of reviews here point out fading and discoloration. This ring is 18k rose gold vermeil, this material is a thick coating of 18ct gold over sterling silver. when cared for and stored properly(like all jewlery) it should last upward to 20 years. this means remove your jewelry before exercising, washing your hands or showering, always apply perfumes, creams and hair care products before wearing, to clean, buff gently with a dry cloth, and store in a safe, dry place when not worn. Blush and Bar packaging is so detailed it makes the safest place for your ring when not on your finger. Even with "fancy" "flawless" jewlery, this is the case. All said and done, I am very happy with my order and recommend purchasing Blush and Bar's products, particularly the 18k vermeil.
RA
Ray
Found The Best-Blush and Bar
It's hard to find a business today that not only values customer service but provides it. Customer appreciation is a lost art. Blush and Bar has been attentive and responsive. If your not entrusting your orders and business with Blush and Bar you may want to rethink your strategy. Top tier business!
TC
tim C.
"Gold Plated" More like gold painted...
Bought two rings for my gf. "GOLD PLATED"? More like gold painted. After two weeks they have already faded to silver. Just spend two or three times the money for 10k solid somewhere else small. You'll be happier in the long run, or she will when her ring never fades.
I will not reach out to you to be simply provided more of the same cheap crap, and I scoff at the idea that a piece which costs thousands of dollars would do this. I purchased a solid gold gemstone ring for 198$ from a jeweler in Toronto, and I have a 3 year guarantee that says it will never fade. Also that if a stone were to fall out they will REPAIR the ring. Not send me a cheap replacement. Trying to excuse yourself of this is pretty gross in my opinion. Bring your product up to spec, or else remove it from the market before the lawsuits start coming in because trust me guys. They are coming.
Have a great day.
Response from Blush and BarDec 14, 2020
Tim: your displeasure is misplaced. See https://www.brides.com/hand-sanitizer-and-your-engagement-ring-4799195. You paid $49 and received two items, one free. I have refunded your money, knowing we could never make you happy because you simply expected something in more of a Fine jewelry price range while paying $24.50 per item. Fashion jewelry is not the same as fine jewelry. Your expectations were for a higher end piece, and we are happy you found this. While we regret your experience, we know expectations were not aligned with reality in this instance. You should have bought something more along the fine jewelry lines from the start, so your expectations were met properly. We make no excuses- we offer proven facts of industry wide issues- why else would there be articles addressing this? We consider this matter closed, and wish you well.
AN
Ang n Cliff J.
I just want to say I apologize for…
I just want to say I apologize for jumping the gun and writing a review out of frustration. I have been very impressed . The owner Sarah personally reached out to me assuring me that everything was fine with my order and has gone above and beyond to see that I was happy! Thank u Sarah for your great customer service, I’m very excited to get my jewelry and appreciate your southern hospitality! Merry Christmas and a prosperous year!