HARRY M.
Not very pleased!
I ordered a saddle and apparently provide the wrong e-mail, hence no receipt. I did send an e-mail to customer service giving the item,item number and date. No reply! I went on the site to check if I could find my order in another way and somehow, without me clicking "purchase" the site placed another order for the same item for me. I called customer service requesting a return address label being this was not my fault and the representative agreed to provide and corrected my e-mail address in their system. No return label was provided. A 2nd or 3rd e-mail to customer service was ignored. I know they now have my correct e-mail since this survey opportunity arrived in my in-box. They "made" me buy a saddle I don't want or need. It is not worth it to spend the money to ship or argue with the credit card as to whose is right.


