Blueprint BryanjohnsonReviews of blueprint.bryanjohnson.com

Response from Blueprint BryanjohnsonJun 16, 2026

Thank you for sharing your experience. We're very sorry to hear this left you feeling unsupported. We never want anyone to feel surprised by a subscription renewal or disappointed by their support experience. While subscriptions renew automatically and shipped orders generally can't be canceled once processing begins, we understand that doesn't make the situation any less frustrating. We'd be happy to review your account and the communication surrounding this order if you'd like to reach out to our support team directly at [email protected]. We appreciate your feedback and the opportunity to make it right.

Response from Blueprint BryanjohnsonJun 16, 2026

Thank you so much for sharing this. We're very sorry to hear about your recent experience. If part of your order was missing, you should not have had to follow up multiple times or wait this long for a resolution. We understand how frustrating that would be, and it falls short of the experience we aim to provide. Please reach out to our support team ([email protected]) with your order number (or reply to your existing email), and we'll be happy to review the status of the replacement and help get this resolved as quickly as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to make it right.

Response from Blueprint BryanjohnsonJun 4, 2026

Hi Larry, Thank you for sharing your feedback and honest experience. We understand the importance of transparency when it comes to product quality and testing. Our Certificates of Analysis (COAs) are publicly available on the COA page of our website, where customers can review third-party testing results for our products: https://blueprint.bryanjohnson.com/pages/coas Regarding flavor, our Extra Virgin Olive Oil is a natural product, and flavor can vary between harvests and growing regions. Factors such as olive variety, climate, and harvest conditions can influence whether a particular batch is more peppery, grassy, fruity, or robust. While these sensory characteristics may change, we maintain strict quality standards and testing requirements for every batch we offer. Please know that you're welcome to reach out to us at [email protected] at any time if you have questions or are unsatisfied. Our team will be happy to help. We appreciate you taking the time to share your thoughts. Best wishes and good health, Blueprint Team

Response from Blueprint BryanjohnsonJun 16, 2026

Hi Tash! Thanks for sharing your honest experience. We're very sorry to hear that you were left feeling disappointed. We understand how frustrating it can be to wait for responses and shipment updates, especially when expectations around timing aren't met. While our team works hard to resolve issues as quickly as possible, we recognize there are times when we fall short. We truly appreciate your support, and we'll be sure to pass this feedback along to our team as we continue working to improve both our communication and fulfillment experience.

Response from Blueprint BryanjohnsonMay 19, 2026

Hi Jack, We’re very sorry for the frustration here, and we completely understand why this experience would be upsetting. We do send confirmation emails when a subscription is started, reminder emails before the next shipment process, and shipping confirmation emails once an order is sent. From your message, it sounds like these notifications may not have been reaching you properly, and we’d genuinely love the chance to look into why that may have happened and help make things right. Please feel free to reach out to us at [email protected], and our team will be happy to assist further.

Response from Blueprint BryanjohnsonMay 19, 2026

Thank you for taking the time to share this, especially as someone who has supported us for so long and knows the product well. We’re really sorry for the frustration here. We completely understand that receiving replacements from the same lot number would not have been helpful if the issue you were noticing was batch-specific, and we appreciate you calling that out. In an instance like this, a credit would have been more appropriate. We also appreciate your noting that we could have done a better job asking follow-up questions and gathering more detailed feedback during the initial interaction. That’s valuable feedback for our team and something we can improve on. To clarify, we did confirm internally that no formulation revisions were made to this product, and also that your experience and reports regarding this batch have been documented and shared across our support and product quality channels for further review. We truly appreciate both your honesty and your long-term support, and we’re sorry this experience left you disappointed.

Response from Blueprint BryanjohnsonJun 16, 2026

First, we want to sincerely apologize for this experience and the stress and inconvenience it caused you. This is not what we want for our customers, and we understand how frustrating this was for you. If an international shipment is ultimately returned to us, we absolutely want to review the circumstances and ensure the appropriate resolution is provided. While certain supplier and sourcing details are proprietary and cannot be disclosed, we understand how challenging customs-related issues can be when documentation requirements vary by country and carrier. We recognize this happend some time ago, but please know we would still love to ensure everything is made right. Feel free to contact us directly at [email protected]. Our team would be happy to revisit the details of the shipment, review the outcome, and work with you toward a resolution if anything remains unresolved. We appreciate the opportunity to take another look.