J. T. West Coast V.
Badly managed and poorly staffed.
This place is very badly managed. Given my own experience and many reviews I read, I wouldn't be surprised if it's also unreliable. At first, I didn't think the price they quoted was terribly high. Then, I realized that they should be paying me to tolerate the nasty, defensive, and annoying performances of the staff. Although they weren't terribly young, all the staff I dealt with behaved as though they were teenagers who had memorized lots of empty phrases they thought were “fancy”. The information they provided was always vague, even if it was general information rather than technical terms, and the information was delivered in a consistently condescending tone. (Talk about “virtue signaling”! ) So much of my time had to be spent cutting through useless, self-absorbed nonsense, which the staff seemed determined to rely on exclusively. Basically, my experience was filled with lots of lecturing from the staff and not enough information I needed to understand my pet's problem (or even his whereabouts). I'm not sure my pet was given adequate care. Some procedures performed were relatively simple ones, but no technicians seemed to be available to get them done. Meanwhile, there were always staff hanging around who seemed to have time on their hands. They looked very relaxed, and they were chatting and laughing. The vet seemed very sleepy. Maybe that vet didn't use the other staff very well. That vet was also as tedious as a case technician I had to endure. No wonder they want pet owners and their sick animals to wait outside in hot cars. They don't want you to put together the pieces and realize what's going on inside. I will take my pet to yet another vet and pay even more money, with the hope that I can trust something reliable was done. If you had a good experience at this place and you feel you can rely on the treatment your pet received, you must have ended up there during better times and not have dealt with the bunch I was stuck with.