Mary
I really wanted to like this company
I really wanted to like this company, as I like their mission. However, I had one glass bottle for the hand soap explode before we even used it and now my other bottle has 2 cracks in it. I emailed with customer service, and they refused to replace my glass bottle because "any damage that happens outside of shipping is not a defect of the product itself." They also said, "use warm to hot water to minimize the time needed to dissolve the tablet, and we do not recommend shaking the hand soap bottle as the pump housing is not airtight." The instructions that I received with the product said warm water, which is very subjective, it never said to use hot water. I used what I thought was warm water and the tablet would not dissolve so I had no choice but to shake it. I have had it with this company. All I needed was the glass bottles replaced. I still have the pumps. I really do not understand them. You would think they would much prefer to replace the two glass bottles rather than lose a customer. I spent $120 on their products but I am done with them.
Response from BluelandMay 6, 2024
Hi Mary, Thanks for your email! We're so sorry to hear about your poor experience! We'd like to confirm that we do not suggest shaking the bottle as this could cause pressure to build in the bottle. That said, we'll be sure to share your experience back with our team! Best, The Blueland Team



