BluelandReviews of blueland.com

I applaud the company and have had great experiences thus far. I really like the laundry detergent tablets and the toilet tablets not only for the "earth" reasons, but they are also great for myself (63) and mother (90) who have arthritis. Ty Blueland for making a go at this.

Blueland products are just what I wanted to reduce my use of plastics. The products work well too! The reorder process is easy. Thank you for creating such great products!

I have been ordering from Blueland for many years (ever since Shark Tank). I started with the cleaning trio and hand soap and have added over the years to include toilet tablets, laundry and dishwasher tablets, body wash, etc. I have given my three kids starter kits and products as well and they continue to use them and love them as much as I do! Changing or adding items on the website for my automatic refills can be difficult at times, but I have never had a major issue that wasn’t resolved. Thank you Blueland!

I gave you one star because your company failed to permanently change my shipping address and I haven’t been able to make that change despite sending an email only minutes after the order was placed. We made a previous purchase from you earlier this year and had the same problem. I thought you permanently changed the address at that time. Unfortunately it must have reverted back to my old address. As it stands now, the order I made today will be sent to my old address because your reply email told me no changes can be made at this time. Please fix this ASAP.

I wanted to love this company, their products are solid and well intentioned. However, their customer service is non-existent and it’s impossible to cancel your order or subscription. Skip buying directly from them and try your local Target.

I have been using Blueland products for six or seven years now. I love the minimal packaging, none of which is plastic, the scents, and the cleaning quality. I've sent each daughter off to college with a Blueland starter set and some good rags--they use so little space in a dorm with limited storage.

I like the products and reducing my use of plastic overall. Customer service has been unhelpful and I have now been waiting a month for refills. Their fulfillment and shipping needs to be much faster. I have never received my orders in 7-10 days from the time of order in over a year. First they confirm the order then 2-3 days later they send an email that says the order is "packed and ready to go" then another 3-5 days later it gets shipped, unless you get an email that says "looks like there is a delay in your order" and its delayed indefinitely with no updates. Otherwise about a week later you receive it. So now I have been waiting a month since the last refill with no offer of a credit or anyone reaching out from the company. I have asked the "team" for help to no avail. So now, ironically, I am out buying dish soap etc. in plastic containers that I wanted to avoid in the first place! So annoying.

I hate to say this because I absolutely love the sustainability piece and was very excited about using this brand, but unfortunately I’ve ended up having an awful experience. Not only did I find the products themselves disappointing (often weird smells, or ineffective), but I’ve had massive issues with the customer service after being accidentally charged nearly $200. I signed up for the subscription box, however after purchasing the first one I had to leave the country for a few months so I pushed my subscription back several months. Due to not finding the actual products satisfactory I have also since fully cancelled my subscription. Unfortunately, the company still accidentally went through with the next set of refills (charging me nearly $200). Within hours of receiving an email regarding the refill I reached out to support, and the accidental refill was acknowledged, however I was told to reach out to DHL shipping to try to have the package returned (as I’m still out of the country so can’t receive the package so I am currently just being charged $200 despite having specifically changed the date of the refill). Obviously DHL didn’t respond to any of my attempts to contact them, and Blueland has since ignored all of my emails asking for them to resolve the issue on their end as it was their mistake. I’m now having to dispute the charge with my credit card company, because I am a student and can’t afford to have $200 charged to my bank accounts without my knowledge or consent. Extremely disappointing experience all around.