BlueflyReviews of bluefly.com

Great company and terrific products.

This was my first time to use Bluefly. They had the product I wanted in my size, so naturally I purchased 2. Very pleased with the pricing and the fast shipment. I will use Bluefly again the future.

Do not use this web site. They have no contact information . I need to return an item & can’t get in touch with them. Still investigating them.

I had a great experience with the website... many options to choose and very fast shipment... thanks!

I cannot afford the expensive items, but this store makes it possible to buy expensive items for much less. Thanks!

I I order the shoes but fees day later there is extra 15% off I did calling to ask for that but they don’t don’t do that it no cool at all..!!

Years ago I shopped with Bluefly when it was a newer company, and my experience back then was much more positive than now. Recently I ordered a pair of block-heeled gladiator sandals for an incredible price from Bluefly. Everything seemed great until I got to checkout and I received an error message every time I tried to create a new account or find my old one. Okay, that was weird, but not awful. I checked out as a guest, everything went fine, payment went fine, etc. When I received the shipping notice, the tracking number did not work at all, for four days. When I tried to check my order status on the website, I kept getting redirected to checkout (what??). Finally I sent an email to customer service asking for an update with my order number. I did receive a response within 24 hours (unlike other reviews I’ve since read) and had an accurate update on my order. My order arrived in a reasonable amount of time, however the sandals were shipped in a plastic bag placed inside of a gray plastic shipping envelope/bag - no shipping box and no shoe box. The shipping envelope was ripped in multiple places (it looked like someone had tried to tape it at some point in the journey) and so was the interior bag. What the hell? This is not the Bluefly quality that I remember AT ALL. So, I did receive the exact item I ordered in the correct size and in a reasonable amount of time, customer service was okaaay, but, whatever changes have been made to this company over the years, have been to the detriment of the customer and customer experience. I would only make a recommendation with severe caution, and I probably won’t shop here again.

Didn’t have good experience.