Blu DotReviews of bludot.com

Buyers beware... read other reviews...customer service at Blue Dot is not what you would expect. We spent months trying to find outdoor furniture that met our style. We had perviously purchased lamps for Blue Dot and were attracted to their modern and sophisticated styles. Our house guests always asked where we got the lamps and we consistently told people to check out Blue Dot. We live in DC so we went into the store in Georgetown to check out the Perch collection and loved it. The staff let us know a sale of outdoor furniture was coming up the following week so we waited to purchase the outdoor furniture then. A few days after placing the order we noticed the lounge chair included in the order showed it was a different price online then when we placed the order and it was on back order. I called customer service to address the price discrepancy and back order information. Blue Dot customer service said our chair was not on back order and that they cannot recreate the issue on the website (as I was on the website on multiple devices) but if I sent a screenshot they would match the price. I sent the screenshot of the website immediately after the call. Customer service wrote back a day later... conveniently the website was updated with the price we paid and the information on being on back order was removed. More interesting is that all of the furniture in the order was marked down by 40% except the chair. We haven't even received the order but the entire experience has just left us feeling really disappointed that we chose Blue Dot because we don't trust the organization. When someone now asks where we got the outdoor furniture... we will tell them we got it at Blue Dot but don't purchase anything from them...its not worth it.

I purchased their cloud sofa, which they call "Sunday" along with the ottoman. It looked great initially but after regular use it started to show how cheap it was. The fabric is not durable at all and the cushions do not hold their shape.

My struglles with Blue Dot began over a year ago when I had a heat pump istalled and realized that I couldn't get pull the filter out of the unit to change it. Blue Dot sent a technician out and billed me $29 when it was clearly their error. I contacted Blue Dot July 5 to get them to conduct a yearly service call on the two HVAC units they installed. Today it is July 14, and they never conducted the yearly service call on the one unit. On the other system, they sent out a salesperson. I didn't need a salesperson to come out. He asked me why he was there. I was told there was a mix up in Blu Dot's system where both units were combined into one order. Eventulally, a technican came out after constant calling. I was charged a service fee of $118. Was the work done? No. I called Home Depot to compalin about their poor customer service. Keep in mind, eveytime I called, I was told I must pay the service fee. Today is July 14, a technician arrived to "check" the system. This time a service fee of $353.00 was charged. I was told that a dianostic was performed but I was not told about this in advance. What I was constantly told about was the service call fee of $118. Also, Blu Dot told me that they do not "deal" with tenants. They don't go to houses where there is a lock box and no one is home. If you own rental properties or if you can not have someone other than a tenant meet them there, they will give you a very hard time. It is terrible. What was the cost of this repair work? The total cost: $2,021.00. When did I purchase this unit from them? 2022. Suffice to say, I will never purchase anything from them again.

I ordered the Turn Tall side table and it arrived broken. It was poorly packaged and the heavy base was not secured in the box so the stem broke away from the top. I called Blu Dot and opted for a refund, including shipping. They only issued a partial shipping refund because the order contained a pillow (that was only ordered because I ordered the table). I called and after much wrangling, was issued a full shipping refund. I wanted to let folks know about their policies for returns, since the information I received from customer service is not posted on the website: The charge for the item was posted to my account on the order date even though they state their policy is to charge when shipped. This means you pay for interest from that day forward. Returns may take 1-2 weeks to process AFTER the item is received by their returns department. Again, you are paying interest while all this "processing" takes place. Not ideal for returns, but particularly egregious when an item is received damaged. Customer service was ok. I had to make 2 calls and the agent was gatekeeping. She finally went to her manager and I received the full credit (not sure why they would jeopardize future sales for $15). In addition, they sent a follow up email arguing with me about the date I was charged, even though I provided screen caps, and spent a paragraph explaining how credit card interest and pending/posted statuses work. If FedEx is the shipper, you do have to make your own pick up arrangements. This is stated on the website but is just poor policy. I recently had a return from another company and they arranged pickup for a much cheaper, smaller item. Beautifully designed products but won't purchase again unless they offer in store or ship to store purchases. It's just too risky and takes too much of my time.

While the furniture is beautiful, the site is horrible to navigate around. They need to offer sizing at the selection area where colors and materials are selected. Was trying to order counter stools and ended up with the bar stools (because they show the same product twice on the same page of the website so it was very confusing) I can imagine many customers making the same mistake we did if they did not look at the item carefully and just wanting to check out for a specific style of furniture. We are so incredibly unhappy with how customer service handled it. Had to get charged 10% restocking fee and they wouldn't honor waiving the shipping. There is no exchange policy. The site is really horrible to navigate. Now we're even debating on even re-ordering at this point. Huge disappointment with our first experience with blu dot. Huge huge huge disappointment with this company.

Customer service is rude. I reached with an issue with the hardware on my console and was told that the fingerprints that were on the piece when we opened the box were from contact with the air and that I needed to buy a brass product to clean this brand new piece of furniture. Then when the second piece arrived the hardware was nicer so I thought easy fix I could exchange the console hardware. WRONG! They questioned how well I cleaned the hardware and why I didn’t reach back out sooner. They talked me like I did something wrong. Only thing I did wrong was buying more furniture from them — Horrible customer service

If I had known how utterly frustrating it is to work with this company I would have never used them.If you want to wait at least six months for your sofa and Then hope to receive it from the shipping company have at it. I would NEVER order from this company again. I waited over 5 months for a sofa. Was told it was delivered to the warehouse to be delivered on august 11 YET it won’t be delivered to me until sept 16!!! And quite honeslty I don’t even have faith it will come when they say. Seriously. It’s beyond. And after reading other reviews I am not an isolated case. Someone needs to get control of this company and fix it !!!!

I recently furnished an entire 2 bedroom Brooklyn apartment from scratch and Blu Dot was one of the best experiences. They had timely order fulfillment and the overall product quality was great! I felt everything was well worth the price. Especially want to note that the Li'l Something Side Tables, which are wood+metal were so easy to put together and are super stable. They will be easy to disassemble and move and I will probably keep them forever. So often these nouveau online brands have good marketing and design but, then you get some piece of furniture that had zero quality control and you feel like you got scammed. Rest assured Blu Dot can be trusted, they will leave you with a great fully functional piece of furniture.