Blu DotReviews of bludot.com

I came to write a review about what we are currently experiencing after responding to an email confirming a second delay (received after texting them, because we didn't receive any communication letting us know the issue), and I actually saw that there's a lot of people experiencing exactly the same situation we are currently going through. Won't make this much longer, but as you can see from this and many other experiences, fabrication & delivery times are really bad. I haven't received the furniture yet, so I can't evaluate the quality of it, but even if it arrives in great condition (which I'm starting to doubt after reading some comments), I definitely won't recommend buying anything they don't have in stock at the moment of making the purchase.

If I could give 1 star I would. It started out fine with promises that the rest of my shipment would come in September. Well, here we are, no shipment, no communication and no refund. The best bit was that my paid for furniture went to a more important client. Never again. I’ve emailed and called. No response.

I ordered 98” Esker sofa from them. It came fully assembled and didn’t fit into my building’s elevator. The delivery guys told me it happens with this particular size sofa all the time! When I called Blu Dot and explained to them what happened they said, it’s all your fault which is somewhat true however I said that I would like to order smaller version if they don’t charge me 10% return fee which wasn’t technically a return since it was never deliver to me and I already lost $200 I paid for shipping. They said nope, not happening. Would I ever buy anything from them or recommend this place to anyone, absolutely NOT!

I got broken the ac this early summer, calle blue dot, they sent a tech, who said compressor was bad and needed a replacement, he encourage us to buy a new ac, give an appointment the same day ( saturday) , Maria came and offered us a new ac or a new system, i needed to think about it My binder from blue dot ( from the installation) stated, we had warranty for ac 10 years , for furnace : 20 years . I sent this info to them and they agreed to give me warranty in one week, for 1700 as labor. Do you think this is fear?

Paid 4k+ for a table which is already 3 months late and instead of sending me weekly updates or apology notes, I am having to chase them for an update. Every time i call them they act surprised which is hilarious. Worst experience ever. I’ll never ever buy anything else from Bludot. To put things into perspective, in 3 months for 4k, i’d have paid a plane ticket fly to portugal get a custom table made and sent it via container myself and it would have taken shorter time! Unbelievable.

We had a sofa break while it was under warranty. Customer service was wonderful to work with and promptly sent a replacement. I'm not sure why the other reviews are so negative here, but Blu Dot gave me the best customer service of any furniture store I have worked with (including Crate & Barrel, Pottery Barn and West Elm). Very impressed.

I ordered a Bar height strut table the end of 2021 Navy Blue color waited for the order to be made over 6 weeks that is expected, however, this table shows every mark and I noticed it was not sealed properly when I was dusting it (I NEVER use any type of sprays on this piece) one of the side pieces paint is bubbling and now starting to rust. Again, I’ve only used microfiber dusting clothes on this table. So disappointed in the final quality and how poor the finish work is.

Ordered six chairs for a table, and two stools for the eat-in kitchen counter. Stools were back ordered. Chairs were not. Blue Dot (BD) holds shipping until everything in the entire order is on hand. Due to the stools being back ordered, BD was holding our order. What BD doesn't tell you is that they will provide one split ship per order. If you call and ask. Not the best customer service approach, but they are trying to limit shipping costs to them. Overall, the chairs were in good shape. The stools appeared to be returns. A lot of scuffs. Granted, the stools are covered in suede, but still unfortunate. Think about BD before ordering. Longer wait times for orders, only will split ship if you know to ask, and quality is hit or miss.