BloomexUSAReviews of bloomexusa.com

I bought a deluxe bouquet of flowers from bloomex USA and instead received a wilted sad looking flower bunch (see first pic). On their website they posted picture #2 as what I was buying. I even paid $10 extra for the deluxe bouquet so it was supposed to be even better. Would have done better by buying my own bouquet at a grocery store. The deluxe bouquet was $10 extra. I can’t imagine what the regular bouquet would have looked like. I have used other online florists with great success. Stay away from this one. Their response when I reached out to them was as follows: “As per the description of the purchased product, “Bouquet includes Designers Collection of a beautiful mix of assorted flowers or a single type of flower, like Roses. *Note: Actual bouquet will vary from photo.” That means the online picture is just an example of what it may look like, this is our special offer, where we cannot tell in advance which flowers will be included. This bouquet is arranged upon the florist’s choice and the occasion. We always try to accommodate our customer's instructions, however cannot always guarantee due to high volume and short notice. Therefore we have a substitution policy presented on the website. Upon having reviewed the pictures sent to us we were able to determine that the arrangement you received was in accordance with our policy and item description”

I will never, ever use the company again. I specifically requested a delivery date on the Tuesday, never got delivered so I call on the Wednesday and they tell me it is being delivered on Wednesday because their warehouse was closed on Tuesday, then they shouldn't have promised delivery on the Tuesday!!!!! Then I ask to cancel and they say okay I will get a manager to reach out to you, nope, no one reached out to me and then when I call them back they say sorry you can't cancel your order is being delivered tomorrow. Not acceptable. Customer service tries to help, but clearly their hands are tied by management. If you want something to arrive on time, don't use this company!

I would give you 10 stars if I could. It has been the easiest way to order flowers that I have ever come across. The subscription service is wonderful and prevents me from ever forgetting a special occasion. Everyone I have ever sent flowers to from Bloomex has absolutely loved the flowers, saying they lasted for almost two weeks. It is a wonder service.

Our daughter in-law loved her flowers and her subscription! Winner winnner!! They were beautiful!!!

Worst flower delivery experience of my life! I ordered a sympathy bouquet and after they failed to deliver it I hounded them via email and phone for 9 days until they finally delivered it. It was WAY late and they did NOTHING to make up for it. I asked that they at least upgrade the bouquet but what ended up arriving was smaller than the pretty bouquet I ordered online!!! No one ever accepted responsibility. I had to explain myself OVER and OVER each time - brand new customer service rep each time who seemeed clueless that I had even called before. Will never use them again!!!

My elderly (86) year old Dad who has not bee well wanted me to send flowers to his daughters for helping him. I arranged to send them on his behalf to my sister in Texas. I ordered them on the Wednesday prior to Mother's Day and there was not issue raised in that process nor was I told there might be. On the morning of delivery I received a notice indicating that they were unable to deliver. Obviously this left me no time on such a busy floral day to reorder elsewhere. Bloomex said in that cancellation that they were sorry for the inconvenience and if you were prepared to wait the 2 days after Mother's Day being the following Monday or Tuesday I could reorder and they would give me a free upgrade. I went that route and quickly regretted it as come the following Monday or Tuesday, no flowers, yet again. I subsequently spent over 4 hours of my time trying to ascertain if they would ever be sent, including telephone and online chat which got me nowhere. Finally after requesting a supervisor contact me I was "promised" they would be sent but they were not. I got another notice on the day of delivery and again cancelled and this time they issued a refund. The problem is with this method of resolving there is no winner. I was strung along with promises it would be rectified a long with the incentive of a bigger better which was never received and to add insult to injury because I am in Canada but paying in US funds I actually lost money on the exchange over the 2 weeks of trying to get this sorted out. In total I lost almost 10$ in the transactions. The customer service and response time was shameful. They really do not give a hoot about their customers. I finally contacted From You Flowers and within 2 days my flowers were delivered. Beautiful and fresh. As expressed by others on here too if you have a date that is important do not trust what this company tells you. They will make promises they have no intention of even keeping. BLOOMEX: NEVER NEVER again......

WORST QUALITY, WORST COMPANY WORST CUSTOMER SERVISE !! I have never written a review in my life. My experience was so negative with Bloomex that I am forced to share my negative experience. From the UK I called Bloomex and Ordered 12 varied colour roses for my nieces 18th birthday, for March 16th, delivery in Canada. I requested agent the roses be tied with red ribbon, roses wrapped in red paper , with baby’s breath. I was assured it will be sent to florist in special instructions., and it wouldn’t be an issue. They will be buds. “A LIE” Website states : ‘Flowers are made by our professionally trained floral designers at our own production facilities’ “Having our own florists making the designs is how we ensure order accuracy.” ‘Due to the high volume of orders processed daily and with direct buying from the growers, our flowers are fresher.’ Product Description SKU: LF11-55 “To allow these beautiful flowers to last much longer, they are delivered fresh, budding and ready to bloom” Total misrepresentation The Product description didn’t mention possibility of the roses being different colour as shown in the image. The Card Spelling Errors . I was on the call for 45 minutes long distance , the agent couldn’t get the spelling correct despite many times repeating the card arrived with mistakes. I was very excited for my Neice to receive this arrangement on her special day. The roses arrived NOT AS DESCRIBED WHITE ROSES WERE MISSING, BABY PINK WAS REPLACED WITH DARK PINK , THE SMALL GREENERY WAS MISSING , NO ROBBON NO RED PAPER NO BABYS BREATH AS PROMISED. ROSES DEAD , DROOPING , FULLY BLOOMED , BROWNING. I was embarrassed , to send such cheap quality roses. I have been calling Bloomex since the 16th. The customer service operator answers and stated they will pass to management team to contact me. Despite me Repeatdly telling them I only want a refund, the birthday gone moment has gone, I don’t want redelivery, or coupon. They aren’t addressing my refund request. It’s like I’m a hostage I must either buy from them again or accept redelivery. Bloomex replied on the 19th “we are sorry to hear of your dissatisfaction with what was received. Upon having reviewed the pictures sent to us we are able to determine that the arrangement you received was in accordance with our policy. We noticed a few damaged stems on your bouquet. Please note, that the colour of the ribbon can be substituted in the florist run out of the particular colour. We are sorry for the inconvenience caused by the misspeling on the card. We appreciate your business with us and we will be more than happy to resolve the issue by offering an in-store credit for future use. Please let us know if we should proceed. Kind regards, Bloomex Team.” I can’t believe this company saying the bouquet was received with their policy, and they noticed a few damaged stems , despite viewing the photos. Very cheap company third class customer service , who are risking their reputation for $53.09. Instead of trying to compensate me for the embarrassment offering a refund , they are not calling me or addressing my refund request. I would very buy from this company agin , customers please beware Note Bloomex : Please don’t reply on Trust Pilot or email with apology , or any other explanation , you have none. Or any offers of redelivery or a voucher , other then full refund. Only reply if you agree to refund the $53.09 for the order delivered on the 16th of March. I rate this company zero.

On Feb 18 our family lost a child. I ordered flowers to be delivered to the family home and to be used at the funeral the following week. They never arrived. I called and emailed and live chatted only to be told they were delivered, they had an email. I explained they were not delivered to the right place and they continued to state someone would get back to me. Today March 1 after the funeral last week I finally got an email stating they would upgrade my flowers or send a gift basket. No thanks just my money back. Lost full confidence in this company and its abilities.