BloomexUSAReviews of bloomexusa.com

I wish I read the reviews before I placed the order. I have used them in Australia plenty of times with no issues. It is 3 days later and I still do not have the flower delivery I paid for and customer service are not helpful just keep telling me they need to follow it up with a supervisor or their courier company. I would not recommend at all. Completely shocking service.

THEY DON'T DESERVE ANY STARS AT ALL!!!! I ORDERED ROSES AND FANCY CHOCLATES (WHICH SHOWS ON THEIR WEBSITE). THEY GAVE ME 2 ROSES AND SOME CHEAP FLOWERS. THEY ALSO DID NOT GIVE THE CHOCLATE BASKET THAT THAT WAS SHOWN ON THE WEBSITE I ORDERED. I PAID EXTRA FOR THE CARD AND THERE WAS NO CARD GIVEN. BLOOMEX IS A SCAM!!!!

My order did not show up. I started an order via Phone on Friday, Dec 20, for delivery the following day. I called back to check on the order and they said there was an issue with the address, which there was not - but they corrected it on their end. I never heard from them again....no delivery, no phone call, no email. Their website would not let me log in, saying my username existed...but when i tried to reset my password, it said there was no username existing! And it wouldn't reset my password! I spent the rest of Sunday and Monday trying to contact customer service, and they kept "escalating it" to management. Finally I got through to their voice service and cancelled the order, since the order was not "confirmed" on their end. A disappointed Christmas gift. I will not be using this service again.

Ordered a basket on September 9th to be delivered for September 10th. It was ordered before 4:00 p.m. online and it was stated that it would be delivered the next day before 8:00 p.m. Nothing was delivered on September 10th. Called to inquire and was told I ordered too late on the 9th. Then I was told it was delivered on the 11th, which it wasn't because the property has cameras and a ring doorbell. Phoned on the 12th of September and was told it was being delivered on the 12th before 8:00 p.m. . Customer service tried to lie to me twice. Not impressed with their service as they have no direct contact with the drivers or ability to tell you where your order is. I was told the order would be upgraded because they made a mistake. Do not order from these people. It obviously says discount flowers and baskets for a reason

I wouldn't even give them one star!! I ordered my friend a bouquet of flowers, a chocolate basket, and a card and even paid extra for it to be delivered on Friday and 2wks later I realize it still hasn't been delivered!! Im going through my bank account just now and instead of calling me to let me know they refunded the money, they just refunded it 2 days ago. So unprofessional!! NEVER AGAIN!!

i made 2 orders on bloomex for the upcoming holidays and both orders didn't arrive when i called they told me its being reviewed and will call you back but no-one ever did call me they runed my holiday, NEVER AGAIN

J’ai passé une commande en date du 23 mars 2023 pour être livré le 26 mars pour l’anniversaire de ma mère et clairement spécifié une tranche d’heure soit 11-13h ce qui a été confirmé au moment de la commande, le jour de la livraison a 13h les fleurs n’était toujours pas arrivé, j’ai placé un premier appel et il m’on dit que la commande devait arriver d’ici 17h….17h15 placer un deuxième appel pour me faire dire qu’il ne pouvait pas confirmé l’heure d’arriver…ce n’est pas la première fois que je fait affaire avec Bloomex USA… mais je suis extrêmement déçu du service et de la difficulté d’avoir une réponse claire quand je prends le temps de téléphoner 3 jours à l’avance pour que le toute ce passe bien, ceci sera la dernière fois que je vais faire affaire avec eux… fausse publicité!!!!

I ordered a wine basket for my sisters 50th birthday, with next day delivery as their site indicated same day was not available; next day came and went with no indication my order was delivered; I contacted CS online and by phone who said that the partnered supplier was way more expensive and that my order would be delivered the following Tuesday which was confirmed by 3 different parties; on the weekend I get an email indicate I cancelled my order, which I DID NOT; And just now after I emailed and complained they say they are out of stock. they refunded me but I will not get back my full amount due to exchange rate. This experience and CS was TERRIBLE. They are not even worth 1 star; Bloomex USA did nothing to make things better or offer any credits or my full money back. Be aware this company is not worth it.