BlockFiReviews of blockfi.com

Nexo or Celsius are better! 100x better!Your fees are so HI and your withdrawal service is so SLOW!

Absolutely horrendous customer service. I have been trying to reach them multiple times over the past few days about a withdraw and constantly get put into a non stop hold that leads to "a service ticket has been created" and it hangs up. I need answers and to speak to a live person now no matter how long the hold que is, I don't want a service ticket created and end up not getting a response for going on 48 hrs now. Only reason I give this company two stars is because of the interest earnings I've received. However because of this horrendous customer service I will be removing all my funds and closing the account. I cannot trust a company that doesn't respond to my requests or answers my phone calls to hold my money. I advise anyone to look into the customer support aspect of this company and not at the beginning but later on after 5-6 months of use with this company and how bad they are at responding to calls for support. Edit: Notice how most positive reviews have a referral code in them?

Recently asked 'customer support' for an address update to be done my account after doing KYC as my actual address is different from the one on my old (but valid) driving licence. Thought no more about it until today. I was about to deposit BTC but decided to have a quick look around my account first. Unbeknownst to me, they had inserted the old home address in my account! Not really a problem until you go to withdraw and they hit you for a proof of address that you don't have and perhaps put a block on releasing your funds...Not a situation I'd like to experience! I really don't like this behaviour, when people change important info like this without permission, so I've requested my account be terminated.

help center of a disarming slowness, I have a transaction (CONFIRMED) pending on blockfi from 3 days, despite various complaints I still have no answers ... bad