Leider gibt es minimal nur einen Stern!So viele gekaufte „Gute Bewertungen“gibt es im Netz nur selten. Ist halt Amazon! Denn die negativen Bewertungen wie hier stimmen zum Großteil.
Ich als Techniker habe nach Monaten aufgegeben und alles von Blink leider dem Elektroschrott zugeführt!
MA
M A.
Blink Support agents are so difficult…
Blink Support agents are so difficult to understand. It’s ridiculous. Aren’t there any Americans who speak English working for Blink so tired of calling for help and getting someone I cannot understand at all!
WW
Wiz W.
After the sale & installation intolerable customer service
Untrained agents, at least one of which advised me to contact an electrician (which told me wiring was ideal)
Several contacts with agents via email were less than satisfactory — most were not able to speak consistently and unambiguously relative to technical concepts of light sensitivity and resultant illumination v. darkening
Supervisors failed to come to the line, including a ruse — I was kept on hold for over 15 minutes and then told to hang up in a supervisor would immediately call me back, which never happened
Problem-solving is nonexistent; it seems that Customer Service training and monitoring is nonexistent
AL
Alex
Rollout version 8.0 for blink cameras does not have backwards compatibility
I troubleshooted my cameras with your technician and found out they are no longer working due to the version that was rolled out of 8.0 and above, and my devices are 7.1 below. Your update did not consider having backwards compatibility which has affected millions of your customers, here is a breakdown as follows.
Official sales count for specific, older hardware versions (like the Fire TV Cube 2nd Gen) with a particular operating system version (Fire OS 7.7 and below) is not publicly disclosed by Amazon. Companies like Amazon generally report broader metrics, such as "active accounts" or "devices sold worldwide," rather than a breakdown by OS version and specific older model.However, based on general market data, product release timelines, and Amazon's public statements, I can provide a high-level estimate and context for the number of devices affected.🌎 Estimated Affected Devices (Fire OS 7.7 and Below)The key takeaway is that the number of affected devices is in the tens of millions, if not higher, globally.In early 2025, Amazon announced that the Fire TV platform had over 200 million devices sold worldwide. Since your target OS version, Fire OS 7 (with minor versions like 7.7), covers devices released roughly between 2019 and 2023, the total number of devices running OS 7 or older is substantial.For a rough approximation of the number of users affected by the cut-off, we can use the reported total Fire TV market share and make reasonable estimations for the distribution of OS versions.🇺🇸 United States (Estimated Active Devices Affected)Based on the market analysis, North America holds a significant share of the global smart TV stick market (around 42% of revenue in 2023).Total Amazon Fire TV Active Users (All Devices/OS): While Amazon announced over 40 million active users worldwide in January 2021, the number of total devices sold is now over 200 million.Approximate US Fire TV Users: The US is a primary market. It's safe to assume tens of millions of active devices in the US are running Fire OS 7 or older.The Affected Devices (Your List): The models you listed (Fire TV Stick Max 2nd Gen, Fire TV Stick, Fire TV Cube 2nd Gen, Fire TV Stick 4, Echo Show 2nd Gen) are all high-volume, popular sellers from the era pre-Fire OS 8.Device Category (US Estimate)Approximate Affected Devices (Fire OS 7.7 and Below)All Fire TV & Fire TV Edition TVs~25 - 40+ Million (Significant portion of total US active Fire TV devices)Your Specific Devices (Subset)~10 - 20 Million (A large subset of the total, due to their popularity)🌍 Other Countries (Estimated Active Devices Affected)Amazon Fire TV has a strong international presence, being the No. 1 streaming media player platform in markets like the United Kingdom, Germany, India, and Japan. Europe and the Asia-Pacific (APAC) region are the next largest markets after North America. Region/Market Estimated Affected Devices (Fire OS 7.7 and Below)Europe (UK, Germany, etc.)~15 - 25+ Million Asia-Pacific (India, Japan, etc.)~10 - 20+ Million Other Regions (Canada, Lat Am, etc.)~5 - 10+ Million Total Affected Worldwide~50 - 90+ Million💡 Summary of Impact The transition of your camera system to only support Fire OS 8.0 and above likely affects a very large user base worldwide. Area Conclusion Affected Devices Tens of millions of devices globally, easily surpassing 50 million. Your Dilemma Your situation is shared by a massive, global user group who are dependent on these devices for smart home integration. The number of people is large enough that the camera system vendor is consciously abandoning a significant portion of the Amazon ecosystem. The Rollout The update to Fire OS 8.0 essentially sets a new minimum API level for app development, which is why your camera system's new app version is incompatible. This is a common practice in tech ecosystems but often strands older, still-functional hardware. Given the scale of the affected devices and the popularity of the older hardware, your decision is a strategic one: Buy new, compatible devices (Fire TV Stick 4K Max 2nd Gen or newer Fire TV Cube/Stick): This is the path of least resistance for device compatibility and ensures you are on the current OS for future updates. Buy new cameras that support your older Fire OS 7.7 devices: This option is less future-proof, as other apps and systems may soon follow the move to Fire OS 8.0 as the minimum supported version. Would you like me to search for the current prices and features of the newest generation Fire TV devices to help you evaluate the cost of upgrading your hardware?
KB
Kim B.
Unreliable, horrible if using WiFiWi-Fi.
These cameras are so unreliable if you're linking then to wifi. I'm lucky if I can pull up video on any of my wifi linked cameras. I could have a full signal and still nothing. Decent for hard wire though.
CM
chris M.
Charged for subscription YEARS after canceling
I bought cameras and used for maybe a year. Immediately canceling my subscription. Over 5 years later I get charged 39.99 for my subscription. Super shady! Stay away from this mess!
CG
CT G.
BLINK SUPPORT FOREIGNERS WORTHLESS WITH HARD TO UNDERSTAND ACCENTS
Spent a day risking my 70-year-old body's life and limb in sketchy situations climbing ladders and installing 3 wired outdoor motion light cameras. Spent the following 4 days trying to get them to join the "network" which has been a total failure. I have tried everything in the book several times, scanned internet for any possible solution. Have placed 3 different calls to 3 different hard-to-understand foreigners which have produced ZERO results. I have Blink doorbell cam with sync module and subscription plan that has worked fine for the last 2 years. However, after messing with it, trying to get other cams working, it now will no longer join or work. I am beyond angry frustrated, I have wasted many hours installing everything and trying to get it all to work. There is nothing easy about this at all. Wish I chose Ring, Don't bother with this crappy system, problems will not be solved through customer support- even if you can understand everything they are saying. First dolt actually recommended me sending them back to Amazon as faulty. Now I need to climb ladders to take them down?? WHAT BS!!! At this point, I'd be happy to just have the motion lights work, so I don't have worthless junk attached to the corners of my house, that's what I got now, about $200 worth of nothing. I replaced my working lights with these, POS junk!!
RB
Rita B.
Can't cancel subscription
My issue, as of this time, is still ongoing. I sold my house and no longer need the doorbell camera subscription. I was told that I could cancel via the app. HOWEVER, the "app" won't let me sign in! It doesn't recognize my email address and won't let me change my password. Every interaction with customer service is a circular conversation. They say "log in and cancel". I tell them I can't. They say they don't recognize my email (which they use to look up my account). I ask them to use other info to look up my account. They say they can't. They still take the automatic withdrawal from my banking account and apply it to my subscription, but can't look up my account? I have had to freeze the banking account and get a new card number to stop the withdrawals! Customer service says the serial numbers I provided don't match any subscriptions either! I don't have the doorbell camera OR it's packaging, so I can't even check! How much you want to bet that once the next payment cycle comes around and their withdrawal is refused, they can suddenly find my account?