Bethany W.
Boarder line scammers
I wanted to order from the Blika website instead of Amazon but this is their return policy THAT THEY HAVE CHOSEN NOT TO POST bc even they know it is stupid. 1. Restocking Fee: A 10-25% restocking fee will be applied. This fee only covers part of the processing costs, including the transaction fees we were charged, as well as the labor and handling required to inspect and restock the returned products. 2. Return Shipping: For non-quality related returns, the customer is responsible for the return shipping costs. We do not provide prepaid return labels. I don’t know if this stair railing will fit until I get it so I guess I will go with Amazon instead of risking paying for an item I don’t want. NOT TO MENTION, the customer service call line directed me to email and I had to call twice with no answer. They act like they are good at supporting customers with a call line but then don’t answer it. Very annoying.
Response from BLIKASep 30, 2026
Hi Customer, Thank you for sharing your concerns. We’d like to clarify a few points for anyone considering purchasing from BLIKA. Our return policy, including the applicable restocking fee and return shipping responsibility for non-quality-related returns, is clearly posted on our website and available for customers to review before placing an order. We believe it is important for customers to understand these terms before making a purchase. As a cable railing company, our products are typically large and heavy, and returns can involve significant shipping, inspection, handling, repackaging, and restocking costs. A restocking fee may therefore apply to eligible non-quality-related returns to help cover a portion of these costs. Regarding our phone support, our customer service line is available during our stated business hours. During periods of high call volume, however, customers may experience longer wait times or difficulty getting through immediately. We’re sorry for the inconvenience this caused. If you reach us during a particularly busy period, we recommend trying again during a less busy time, or contacting our team by email so we can respond and review your specific project in detail. We also offer assistance before purchase for customers who are unsure about their stair railing configuration or compatibility. We’re happy to review project measurements and help determine the appropriate components before an order is placed. We hope this provides some additional context for our policies and support process. BLIKA Support Team