BLIKA Makes It Easy.With decades of experience in cable railing accessories, BLIKA has provided DIY enthusiasts with top-quality tools and accessories for their cable railing projects.
BLIKA (blikacablerailing.com) has 59 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
blikacablerailing.com
Website
blikacablerailing.com
Category
Home Improvements
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 95% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I ordered my hand rail kit back several months ago, by the time I got around to the installation and noticed I was one piece of top railing short the tracking number had expired so there was no way to tell if everything was delivered. Blicka was very understanding and sent the railing despite being able to confirm if the original order was correct.
Response from BLIKAOct 13, 2026
Hi Customer,
Thank you for sharing your experience! We completely understand that projects can sometimes get delayed, and we are just happy our team could step in and get that final piece of top railing to you.
Enjoy your finished project, and thank you for choosing BLIKA!
Best,
BLIKA Support Team
SW
Sharon W.
I correct my previous review to read:
I correct my previous review to read:
BUYER BEWARE
BLIKA Did NOT offer an ACCEPTABLE WAY to contact
Management to discuss DEFECTIVE and DAMAGED merchandise or offer REPLACEMENT or RETURNS!!!!
Response from BLIKAOct 13, 2026
Dear Customer,
We apologize for any frustration you have experienced. Please be assured that our customer service team constantly monitors our support email to assist with all inquiries, including returns and replacements.
While response times may experience slight delays during the holiday season, we remain fully committed to providing the best possible customer service. Please reach out to us at [email protected], and we will be happy to assist you.
Sincerely,
BLIKA Support Team
LT
Laura T.
Unclear description
The product is nice, but the way you sell them on Amazon is very confusing/misleading. Please change the descriptions so they clearly state that customers need to purchase a full kit, or they will not be receiving all the parts needed to install the railing. It was frustrating to find this out once I already had a handyman at my house ready to install. The product ended up being quite expensive once I had to order numerous additional parts separately, plus the inconvenience of waiting for these additional parts to arrive.
Response from BLIKAOct 13, 2026
Hi Customer,
Since your purchase was made on Amazon, please contact Amazon Customer Support directly. We highly recommend sending them the specific product link so they can quickly identify the exact items you received and assist you with the proper resolution.
Best,
BLIKA Support Team
MS
Mikell S.
customer service is impossible to talk…
customer service is impossible to talk ti
Response from BLIKAOct 13, 2026
Hi Customer,
I am so sorry you’ve had a hard time reaching us. This is not the experience we want for you.
Please email me directly at [email protected] with your order number, and we will make sure your questions are answered.
Best,
BLIKA Support Team
IC
Ian C.
Cheap, but with a price
To start with, the good:
- It's less expensive than competitors
- From what I can tell, the quality seems ok-ish
Now the bad:
- The design team, while responsive, ended up doing a design that, in practice, didn't make sense and cost me hundreds of dollars in unneeded/unnecessary materials
- When the ~3,000 boxes arrived, it looked like they were dragged behind the truck all the way from California. It was shockingly bad, and a miracle that nothing was significantly damaged. Also, expect a million boxes (think Ikea on steroids) in a ton of deliveries and zero good indication what has actually been delivered.
- Instructions are non-existent.
- The return window, while not made clear *anywhere*, is apparently 30 days. I had a normal delay in the installation process, and it made the returning of the unnecessary elements (as in my first point) impossible.
- Customer service is comically, laughably bad
I should have taken the other negative reviews on TrustPilot to heart, shame on me - the customer service is, in fact, terrible, and the delivery process is a mess. My advice is to pay more for better product and service. I now wish I had done that.
UPDATE: BLIKA flagged my review as “defamatory”, I’m assuming simply because they didn’t like it (which totally tracks). I have zero faith that I’ll get support if the product has issues in the future. 👎
Response from BLIKAOct 6, 2026
Dear Customer,
Thank you for sharing your feedback. We would like to clarify the details regarding your project and experience:
Design & Materials Consultation: During our initial design consultation, our engineering team specifically recommended utilizing wood or metal handrail options suitable for your project setup. While our team provides tailored structural layouts and recommendations based on customer requirements, final configuration and purchasing decisions remain with the customer.
Return Policy: Our standard 30-day return policy is clearly stated on all product pages, our dedicated Return Policy page, and within checkout terms. We maintain this standard timeframe to manage logistics and inventory effectively.
Packaging & Delivery: Because railing systems involve long components and heavy structural parts, they ship in multiple designated packages to minimize transit damage. While carriers occasionally cause exterior carton wear, we are glad to hear the internal components arrived undamaged.
Our team remains committed to assisting customers with their installations and ensuring safe, reliable railing systems. If there are outstanding questions regarding your installation or remaining hardware, please reach out directly to us at [Support Email / Phone Number] so our senior support team can assist you directly.
Best
BLIKA Support Team
JP
Jeff P.
My first cable railing install
My first cable railing install. I relied on Blika's design team to make sure that I purchased the entire package on the first order. They were spot on. During a subsequent design revision review they even saved us a few dollars. The railing was delivered before I was even ready to install it. I had a couple questions about installation and the crimping tool configuration. Their response time was very quick. I would recommend purchasing an extra package of cable crimp ends. If you make any error in measurement and then crimp, it is much easier to redo that cable with factory parts. I've been building decks for 50 yrs and this is nicest looking railing I've ever done. Thanks Blika!
Response from BLIKASep 28, 2026
Hi Jeff,
Coming from someone who has been building decks for 50 years, saying this is your nicest railing ever is the ultimate compliment! Thank you so much.
We are thrilled that our design team got your order perfectly dialed in and that our support team was there when you needed them. Your tip about ordering extra crimp ends is fantastic advice for other first-timers too.
Thank you for choosing BLIKA!
Best,
BLIKA Support Team
LH
L H.
Build 2 deck rails with BLIKA
We have used BLIKA to build deck rails for 2 different projects. The quality of the wire and hardware is excellent and both projects came out beautiful. I over ordered product and the customer service received to return product was easy and fast.
Response from BLIKASep 24, 2026
Hi,
Thank you for trusting BLIKA for not just one, but two projects! We are thrilled to hear your decks came out beautifully and that you loved the quality.
We always want to make things hassle-free, so we're glad the return process was quick and easy. Enjoy your beautiful railings!
Best,
BLIKA Support Team
JC
Jon C.
Michelle and team was very helpful…
Michelle and team was very helpful via phone, text, and email. Super product knowledge, and the diagram she provided helped me know the BOM was correct. Thank you!
Response from BLIKASep 18, 2026
Hi Jon,
Thank you so much! We are thrilled that Michelle and the team could help you nail down the perfect BOM with our diagrams. We truly appreciate your business and wish you the best with your railing!
Best regards,
BLIKA Support Team
