BLIKAReviews of blikacablerailing.com

The product is nice, but the way you sell them on Amazon is very confusing/misleading. Please change the descriptions so they clearly state that customers need to purchase a full kit, or they will not be receiving all the parts needed to install the railing. It was frustrating to find this out once I already had a handyman at my house ready to install. The product ended up being quite expensive once I had to order numerous additional parts separately, plus the inconvenience of waiting for these additional parts to arrive.

Missing items requiring 2 additional deliveries. Did not ship post pads for 7 posts, did not ship enough screws for post to deck mounts, wrong color cable sent, wrong size lag bolts sent. Tech support mediocre at best including sarcastic text messages when questioning design, no cable guides for corner posts, cheap cable hole inserts, no cable rub prevention from scratching while making 90 degree turn.

Product is good and easy to install, but like others reviews, I have a return and can not get anyone to respond. While during the buying process they were very responsive and recommended I purchase the cutter and Hydraulic crimping kit ( which is not needed at all). After installing I reach out to return it and have not heard a word back. Only order what you need or get stuck with any extra.

Great product. I was only shipped one roll of wire. Leaving off one roll. I ordered 2 kits. Didn’t ship me cable cutter. Left off the order. I was impressed as someone actually looked at my order for accuracy. But then left out a roll of wire and the cutter. And didn’t realize I also needed a terminal end for my cable post. All good. It’s just taken much more time waiting on all of the pieces. Customer svc was good. But maybe a little more attention to what is actually shipped compared to the order. Quality control of order processing maybe. Thanks ! Still waiting on the last piece I ordered.

Bought posts and railings. Needed to return a few and exchange for different type. Seemed to be very good at customer service. I sent the posts back (cost me $105 for shipping), and now I'm being ghosted. Even the live chat support on what'sapp started writing me, and now has ghosted me. The product seems legit. But if you need to return/exchange.... beware. Hoping this review will trigger them to reach out. Thanks to Trustpilot, the company saw the review, and finally contacted me back, has processed my return, and is currently shipping the replacement as of 10/21 as they had said they would do very early on in October. Because of this I have changed my rating from 1 to 3 stars. However I do wonder what would have happen if I didn't have an outlet like Trustpilot. I tried to rate them on Amazon and it wouldn't let me.

As a general contractor, I have constructed numerous decks. I have previously purchased kits from other businesses before learning about BLIKA. They answered my inquiries in a professional manner, and the price was fair. I made the decision to try BLIKA kits. The installation looked fantastic. The quality is equally as good as the cost performance! I heartily endorse it! For do-it-yourselfers, it's also quite simple.