BLEUSALTReviews of bleusalt.com

See updates-as nothing has changed. Original: I am TRYING so hard with this company. When I have made customer service inquiries regarding colors/sizes, if I finally receive a response it is only partially answered. To get an answer, I typically have to do all or some variation of the following: 1. Call (no live agent) 2. Reach out via Instagram (sometimes a response, sometimes not). 3. Text (they may answer, but typically cycle me through another route). 4. Email After all of this, I may finally get a response. I will then be told they will make an “exception” for me-which feels uber condescending. Sometimes the snark has even included an off tone “kiss-kiss.” And the piece de resistance…you are now charged $7 restocking…per order unless you want a credit. But they prefer you to ship items back in separate boxes per order. That seems to be a financial and sustainable waste. And this charge is for items that had quality and sizing issues. BleuSalt-I know you can choose to do better. Update: Hi, Lyndie- I just received an email sticking to the $7 fees unless I’m willing to accept store credit. Also a suggestion about undergarments as customer service admitted that some colors are sheer (ummm…of course I tried nude undergarments first). The answer to most questions are typically trite and end with a “no.” I believe I had 14 emails for a sizing issue last time. It feels as though they hope to wear the customer down and make them feel as though they (the customer) are the problem. I think you would be mortified if I shared screenshots of ALL of the correspondence. I want to believe that you want to help, but the girls running customer service are not helping BleuSalt. Let me know if you wish to help further. This is really on principle. $14 in fees is not going to break me, but in this case, it’s absurd. Second update- After this review was made, I was contacted-not by the owner. They agreed to remove the fees to return the items with issues, but now the item shows as already returned. Please help me understand how returns can be made so incredibly difficult and require numerous emails, texts, and phone calls. And in the end, there is still an issue. Readers, please note: I have ordered and kept numerous items from BleuSalt, but God help you if you have even the smallest of issue.

I really wanted to like this company. We need more US based clothing brands, but they need to be managed better. I waited for a sale, because the prices are high. Turns out, all sale items are considered final sale - no return or exchange. Okay, my fault for missing that detail in the fine print. However, I was sent the wrong item. All my efforts to reach the company to exchange for the correct item have gone unanswered. At the end of the day, I’m left with a product in the wrong size and color - a $150 sweatshirt. Save your money. The product is not equal to its cost. The customer service - or rather its complete absence - is quite expensive.

Terrible customer service and poor quality for the price. I made a very large purchase on Boxing Day and needed to exchange three items for a better size. I called their customer service line and left a message and they could not be bothered to call back. I followed up with an email and received a very brief email telling me that they do not exchange items and would not let me return the ill fitting items since they were purchased on Boxing Day and technically it was a sale. So now I am stuck with several hundred dollars worth of useless items that I cannot exchange for my size. The customer service here is truly appalling. Do yourself a favor and shop somewhere that appreciates its customers

Bought items back in August and FedEx delivered at the wrong house.Sent multiple emails with pictures if my house/driveway etc.Bleusalt still not refunding me/sent multiple follow up email and nothing.Shame on you!

Terrible customer service. I ordered over 500.00 of clothing and upon attempting to exchange 2 pieces for smaller size it said NO RETURNS. I called customer service twice and left voice mails and emailed them as well and NO return email or calls. NEVER will order another thing again. BEWARE !

Received clothing that did not fit. Went to return-oooops! No returns on sale items. That’s crappy customer service and shady. In order to find this out-one has to dig on their website.

Shocked that I cannot return an item that had a small discount. Do not buy from this company online, feels like a total con. How can you sell online and have such a policy

I purchased two tops that were the same number size and they showed up and they are completely different sizes. The company will not exchange a refund me because I bought it on Black Friday. It was not explained when you purchased it because of the black Friday discount I can’t return it.