blaux.comReviews of blaux.com

This is my second review. Having contacted Blaux numerous times by email and phone (do not phone it costs you its not free) regarding a heater that arrived damaged, I then gave up and contacted my Bank and Paypal, they both opened a case against Blaux and within a day I had an email from Blaux saying that they would send a replacement. I responded by refusing their offer and said I wanted a full refund. Day later message from Paypal advising me that I had been refunded £68.98. Good job Paypal, Blaux get your act together and give your customers the respect and service they deserve, INSTEAD OF IGNORING THEM!! Dissatisfied customers try contacting your payment service provider to fight your case if Blaux ignore you.

I ordered a hand held Bidet and my credit card was charged but have received no shipping information or any merchandise.

Failure to deliver and the chat system just ignores you. Don't do business with this company, it's a sham and they just put you off endlessly when trying to resolve issues 3-31-24 9:49 am, The reply from Blaux said they contacted me via e-mail. That's untrue, I even checked my spam file, NO REPLY AT ALL!! Blaux contacted me via their chat and told me they had refunded my purchase price. This is true, they have, and I appreciate that they finally responded, so I'm updating this review to reflect that because they couldn't deliver the product they refunded the money. So I thank them for that and I've changed my rating to a middle rating.

image ORDER SUMMARY Order Number: 2320911167 Order Date: 12/21/2023 Hi As you see it has been more than 3 months that I paid for this order and still not delivered. If you are having problems with this order why won’t you refund me?

Blaux 450 heater. Product arrived next day, wonderful. Read the instruction book to find that you cannot operate heater via a time switch or a thermostatic switch. No suitable for my purpose. The company offers a thirty day return policy if not satisfied. You have to email via the website to get returns information. I have tried this 5 times and to date have had no replies at all. Haven't used the heater so cannot say if it is any good. The customer service is non existent. Do not purchase from them. As others suggest it seems a fake company. Continuing on.. having received a response from Blaux to my Trustpilot review it was the standard Blaux reply saying they are sorry they had not met their customer satisfaction could I tell them what they could have done to improve their service. Could I also tell them what the problem is with the heater. I wrote a detailed reply to their response and lo and behold the email address they sent their reply from would not accept an email. Conclusions to draw from this are: 1 They do not read the emails that are sent. If they had they would know what the problem is. 2 They obviously do not care about customer satisfaction as they will not accept replies to their Trustpilot postings. 3 The offer of a thirty day refund if not satisfied with the product is not met and they make every effort to totally avoid this, as they do not give return details. Reading other reviews, the impression I get is, that if you were ever able to return the product there is not much chance of receiving a refund. Lesson to learn: Do NOT deal with this company!

Cancelled order 3 hrs after placing order due to bad reviews.sent item back once delivered. 5 weeks later and numerous emails sent to blaux still not a reply or refund .don't buy from this fly by night company.

Order No: 2420998076N. I have been trying to obtain a returns note for the heater since last Thursday. I have filled in their contact form 5 times and still no response. If I had read these reviews on Trustpilot, I would not have ordered from this Company.

Ordered a Blaux heater at 11pm on 10th March 2024 and immediately received a confirmation email. Stupidly looked at the reviews after placing the order. Immediately tried to cancel but Stripe (the company who sent the email) apparently aren't anything to do with Blaux. Tried the online chat and got nowhere so completed their contact form. This am our credit card Co contacted us to say this company had tried to take the payment numerous times!!!! Luckily they had refused all but the 1st one. And if Blaux don't refund our money by 30 days after they took it our credit card company will enter into a dispute with them even though the amount is less than £100. Have just completed another contact form asking them to confirm the cancellation but no reply yet, no surprise there. This company are just massive fraudsters and if they do have the cheek to send the heater I will take it straight to trading standards together with a video of their website. Update: Tried to reply to your email but surprise surprise, it got returned so I'm replying here. Looking at your reviews and how long other customers waited for their purchases, I find it hard to believe that your company managed to dispatch my purchase within 30 minutes of my order bearing in mind it was placed at 11pm. Its a pity not all your customers get this service.I do still want to cancel but have to say I am really angry about having to pay postage both ways. I am going to fully test the heater and send my findings to Trading Standards. I am also going to let my credit card company know the current situation. I look forward to receiving details on how to return the heater and get a full refund shortly.