blankstreet.comReviews of blankstreet.com

The server in the Notting hill gate blank street called Marcin was so lovely and made my experience very enjoyable, please give him a raise!

lovely staff

What the F happened to this brand? Four years. Almost daily visits. I speedwalked two-mile round trips from Hudson Yards to your 172 9th Avenue store on coffee breaks during my NY work trips. I ended a two decade of Starbucks loyalty for you. I cheered your London launch like it was my own company expanding. This week, you lost me over a 15ml pump of syrup. I offered to PAY for an extra pump at three different locations. Flat refusal: "it's policy." Think about that, you now have a policy against accepting money from your most loyal customers. You'd rather not have their business than improve your drink. Here's why it matters: your small and large hot drinks contain the same two pumps of syrup. The large is the identical dose drowned in extra milk and customers pay more for a weaker drink. Extra pumps were the only fix, barista's offered them for free, some charged me and I paid willingly, and you banned them. Add the downgraded rewards experience: QR codes and extra clicks where card auto-detection used to just work. The pattern is unmistakable: every recent change extracts from the customer instead of delighting them. The mint-green scooters and minimalist branding can't cover for stores that now give people the ick. A coffee shop has exactly one job: make the drink the way the customer wants it, and make their day. Blank Street has quietly stopped doing both. You didn't lose me on price or quality. You lost me on indifference. And companies that train their staff to shrug at regulars don't stay beloved, they become cautionary tales. Back to Starbucks it is.

used to like coming here but the app is honestly so frustrating. half the time it doesnt work properly and i can never seem to claim my points. ive missed out on rewards multiple times because the app either wont load or doesnt register my purchases. the coffee is fine but if youre going to have a loyalty scheme it should actually work. ive tried using it on different visits and always seem to have some kind of issue. really disappointing and makes me not want to bother using the app at all.

Dear Blank Street Coffee Team, I am writing to formally complain about the poor customer service at your Battersea Power Station branch. The main issue is the disrespectful attitude shown by some staff members towards customers. In addition, although the branch is supposed to close at 8:00 PM, customers are regularly being refused service around 30 minutes before the official closing time. This situation has happened repeatedly and creates a very frustrating experience for customers who arrive during official operating hours expecting to be served. If the branch officially closes at 8:00 PM, customers should not be turned away before that time. I hope this issue will be taken seriously and addressed appropriately to improve customer experience and ensure staff treat customers respectfully and professionally. I look forward to hearing back from you regarding this matter. Kind regards,

The Liverpool street branch customer service was lovely, quick, efficient and my blueberry iced latte was one of the best I’ve had.

The girls in Richmond Blank Street are lovely! Such great service today from Marian and Milo xx

Amazing customer service in Bullring store. Didn’t get her name but she was so kind and wore a black bandana