Adam
✨ "Amazing staff & drinks — seating just needs a few tweaks!"
I absolutely love Blank Street — your coffee and iced matcha are honestly some of the best I’ve ever had. And the staff at the Brighton store are absolutely amazing — always friendly, helpful, and do such a wonderful job. I’m leaving this feedback because I really want this branch to be its best — I hope you find it useful! 😊 ☕ Self-service machines in ALL stores please! It helps queues move faster, takes pressure off your hardworking staff, and gives customers what they need quickly. It should be standard everywhere! 🪟 Brighton store — downstairs: That silver high table opposite the area where you click your drinks — it’s in the perfect spot, exactly the right height for laptops. But it should be a nice wooden high table with high stools for laptops instead! Right now there are no stools at all so nobody can use it. It’s also a bit wobbly — needs to be solid and stable so we can type comfortably. Normal tables are too low, sofas are impossible to work from — laptop users like me have nowhere good! Just put a proper wooden high table with high stools there — that’s all we need. 🔵 Brighton store — upstairs: That big round table with sofas all around — it honestly makes the whole room look SO small! It takes up room for roughly two proper tables. And people don’t want to sit opposite strangers on the same big table — it feels awkward. Most of the time one person sits there and the rest stays empty. 🌧️❄️ And especially when it’s busy or rainy — most people like to be inside! When it’s pouring or cold outside, there’s literally NO chance of finding a seat! People walk in to get warm and dry, see no seats… and just walk straight back out into the rain. That’s customers lost right when you need them most. 💡 Here’s what would work perfectly upstairs: Put banquette seating along the wall upstairs, just like downstairs — it saves so much space and makes the room feel bigger! Then add a few small round tables with normal chairs in the middle — that’s it! Way more seats, everyone has their own space, no awkwardness, and the room actually feels open. So much better than that one giant table wasting all the space! 📏 Also — opposite the banquettes downstairs there’s so much empty wasted space, you could easily fit more tables there too. Your drinks are amazing, your Brighton staff are brilliant — your seating should match. Self-service everywhere, a proper wooden high table with stools for laptops, better seating layout upstairs. Simple things that would make this Brighton store perfect — especially when it’s busy, rainy, or cold and we all need to sit inside! I really hope this feedback helps — you deserve a store that works as well as your amazing coffee and matcha! 😊