Blackview & AGM Rugged Outdoor SmartphonesReviews of blackview.store

Response from Blackview & AGM Rugged Outdoor SmartphonesJan 15, 2021

Dear Sofia, We are sorry to hear about your Blackview phone. Please note that we are a Global Agent for Blackview in the United States. We tried looking for a receipt with your name in our database but could not find one. This only means that you did not purchase the phone from our official US store - https://us.blackview.store. We also do not sell the BV9900 Pro in the USA because of network issues. As much as it is unfair that we are getting negative reviews from customers that DID NOT BUY their devices from our store, we still would like to apologize and hope to resolve your issue to the best of our abilities. We would never ask our customers to ship their phones overseas for warranty claims because we have our own service center in the United States. Also, the Blackview phones we sell in the US go through an extra round of quality checks so we are certain that our customers do not get dead handsets. It would greatly help both of us if you give us a link to the seller here so we can flag them and warn people against buying from them. Sincerely, Blackview US P.S. Let this be a warning to others who are considering buying Blackview devices, PLEASE PLEASE choose a reputable seller. We have also written about what to look out for when buying a Blackview device, here: https://us.blackview.store/blog/buying-blackview-smartphones-from-amazon-or-ebay https://us.blackview.store/blog/bestplace-buy-blackview-ruggedsmartphone-unitedstates

Response from Blackview & AGM Rugged Outdoor SmartphonesDec 11, 2020

Hi Kanaga, We are sorry to hear about your Blackview phone. Please note that we are a Global Agent for Blackview for the US. We tried looking for a receipt with your name in our database but could not find one. This likely means that you did not purchase the phone from our official US store - https://us.blackview.store. Or did you use a different name when you bought the phone? If so, please tell us the name on the receipt as you are likely still eligible for claiming a warranty from us. If you did not buy the device from us, we are still more than happy to help. As much as it is unfair that we get negative reviews from customers that did not buy their devices from our store, we still would like to apologize and hope to resolve your issue to the best of our abilities. Can you elaborate more on what is going on with your Blackview device? Which model is it? Please email us back at [email protected] Sincerely, Blackview US P.S. As a warning to other's whom are considering to buy Blackview, PLEASE PLEASE choose a reputable seller. We have also written about what to look out for when buying a Blackview device, here: https://us.blackview.store/blog/buying-blackview-smartphones-from-amazon-or-ebay https://us.blackview.store/blog/bestplace-buy-blackview-ruggedsmartphone-unitedstates