Alexanderite solitare ring size 6 ordered from their website on January 19, 2026. This was not a custom order ... size 6 was one of the size options on their website. I have received numerous emails from them with "updates" on my order and, today, February 10, 2026, received email that there was a problem with my ring, it was going back to production to correct, etc. etc., and gave me three options. I chose to cancel the order and get a full refund. This company is bogus and more than likely a scam.
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Laura T.
Their jewelry is beautiful in person
Their jewelry is beautiful in person. I have purchased 3 pieces from them and each is stunning.
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ashia S.
DO NOT DO BUSINESS WITH THEM
Literally the worst company ever smh I have been fighting this dispute with them since Nov. 2025 smh it’s the new year and they won’t even respond back smh they never answer the phone smh they don’t respond back to emails within there 48 hours like they say smh just the worst family business in America to be honest smh I have never had this happen to me ever smh this company should be investigated!! DO NOT DO BUSINESS WITH THEM EVER!!
Response from blackdiamondsnewyork.comFeb 4, 2026
We’re very sorry for the frustration this situation caused and understand why the customer is upset. We’re committed to customer satisfaction and always strive to reach fair, transparent resolutions. We’d like to share additional context so the public has a clear understanding.
We also apologize if we were not able to respond immediately. During peak seasons and non-working holidays, response times can take up to 72 hours or longer due to increased order volume. We appreciate the customer’s patience during these periods and always do our best to respond as promptly and thoroughly as possible.
Our jewelry is primarily made to order and customizable, so delivery timelines can vary. Expedited shipping applies only after a piece is completed and does not shorten the production timeline. While we do our best to prioritize orders with a stated need-by date, timelines cannot be guaranteed when deadlines are unrealistic. Guaranteed next-business-day shipment is available only for orders placed under our clearly labeled Flash Sale and Ready to Ship collections. All production timelines and policies are shared on the product page prior to checkout.
In this situation, multiple cancellation requests were made after production had already begun and while the package was in transit, at which point we were unable to cancel the shipment. We immediately offered the option to refuse delivery, which would allow a full refund once the item was returned. As a gesture of goodwill, we also processed an initial refund for the priority shipping fee, as we understand the customer’s frustration and wanted to remain fair.
As a small, family-run business, our 24-hour cancellation policy exists to protect both our customers and our team once materials are sourced and production begins. Allowing cancellations mid-production or while an order is in transit would make it difficult for us to operate responsibly or sustainably, which is why this policy is applied consistently and transparently.
Shortly after the package was delivered, a chargeback was filed through the customer’s bank. When a chargeback is open, the bank temporarily withdraws the funds during its review, which means we’re unable to issue a separate refund at that time, as the payment is no longer in our possession. If the bank ultimately sides with the customer, the refund is issued directly by the bank.
We shared this information and offered options intended to help resolve the matter as efficiently as possible, as the chargeback review process can take up to 75 days. We have no intention of delaying the customer’s refund and, in fact, offered a quicker resolution so the funds could be returned sooner. The length of the chargeback process is determined by the bank and is outside of our control.
We want to reassure anyone reading this that our intention is never to hold customer funds, delay shipments, or deny refunds. Our focus is always on fair resolutions in accordance with the policies outlined at checkout, which are provided to help set clear expectations before a purchase. We encourage shoppers to review these policies, or those of any merchant, prior to ordering, so expectations are aligned.
For customers who require next-business-day shipment for custom jewelry, a ready-to-ship retailer or local jeweler may be a better fit.
We regret that this experience did not meet expectations and appreciate the opportunity to clarify. If a bank refund has not yet been issued, we encourage the customer to reach out to us directly so we can assist however possible.
Respectfully,
Black Diamonds – New York Team
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Joanne S.
This wrap around band is simply…
This wrap around band is simply beautiful. I was worried it was going to be too much, but it is just stunning. The sparkle, the weight, the stones and craftmanship are outstanding. I have received so many compliments on it paired with my engagement ring that I can't help but smile. I was told, its never too much! Go for it, you won't be disappointed.
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Heather
They by far exceeded my expectations…
They by far exceeded my expectations from the packaging to the quality and craftsmanship of the pieces I recently purchased
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Ellen S.
TOTAL FRUSTRATION
It is so frustrating to have to write a bad review about a company's lack of customer service standards and this is the first (and maybe ONLY) time that my Fiance' and I have ordered from this place. The order was placed on 9.13.2025 and still hasn't been shipped out. I emailed several times and recieved the "cookie cutter" reply that the ring is being made. I did receive an email on 9.27.2025 stating the ring was in the "Polishing" stage and would ship out very soon." . Nothing has been shipped to date and they are no longer responding to my email requesting for details on shipping as I live in a very large apartment complex and need to know when & how they are planning to ship it. Still the same "Cookie cutter" reply was sent. I then received a follow-up email advising that the ring was supposed to be shipping on 10.15.2025. There hasn't been any updates since then and now they aren't answerng at all. I would like to be able to actually speak with a human being so I can be 100% positive that my ring will come in with no issues. Can someone please contact me so we can go over the details and lock down a shipping date & arrival date.
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brenda W.
Buy your special piece today.
Buy my special piece of jewelry from Black Diamonds New York has been a truly emotional experience,every cut was precise and fits perfectly,I will be a customer for life and for all your jewelry and holiday need check them out and you can thank me later 🙂
SF
Suzanne F.
Free gift
I had purchased a necklace from Black Diamonds New York and left a review. The owner reached out to me to review at other sites and would then send me a free gift - which he (or at least Black Diamonds New York) did. I was sent a beautiful gold oval bangle bracelet. It says "My Ride or Die" with crystals in gold. I would love to wear it, but I cannot wear it. I don't know why someone would choose a bracelet for someone that they knew nothing about - like wrist size. A necklace would have made more sense when you know nothing about the recipient. That said, I'm not ungrateful. I do appreciate it, and it is very pretty. I'm sure the artisan spent a lot of time on this piece making it spectacular and I would love to show off their work. It's also packaged beautifully as Black Diamonds New York does.
