blackdiamondsnewyork.comReviews of blackdiamondsnewyork.com

Its nor what it shows on the picture. The color is different. Its not the same and too long to dwliver the product.

You can find better options cheaper in Amazon. Tried several times to initiate the return. Read the return policy because they are asking for 25 % for the process. A total scam.!!!

I’m still waiting on an order I placed in April I received one that I ordered 6 weeks after and received it in 2-3 weeks and I’m still waiting on my original order.

Received the ring, loved it. Yes i understand is not top dollar. However at least a well finish item while it last would of been helpful. Received a ring all chipped. And the color not silver as shown in the picture.

It is so frustrating to have to write a bad review about a company's lack of customer service standards and this is the first (and maybe ONLY) time that my Fiance' and I have ordered from this place. The order was placed on 9.13.2025 and still hasn't been shipped out. I emailed several times and recieved the "cookie cutter" reply that the ring is being made. I did receive an email on 9.27.2025 stating the ring was in the "Polishing" stage and would ship out very soon." . Nothing has been shipped to date and they are no longer responding to my email requesting for details on shipping as I live in a very large apartment complex and need to know when & how they are planning to ship it. Still the same "Cookie cutter" reply was sent. I then received a follow-up email advising that the ring was supposed to be shipping on 10.15.2025. There hasn't been any updates since then and now they aren't answerng at all. I would like to be able to actually speak with a human being so I can be 100% positive that my ring will come in with no issues. Can someone please contact me so we can go over the details and lock down a shipping date & arrival date.

Heart was sold on this ring, but I wanted to make some changes like add a bigger stone etc.. I know they can be busy but I was told they’d get back to me within 72 hours and it’s been over a month now with zero update.. I’ve bought from there before and it went smoothly. Maybe avoid making changes or asking for pricing if you want a smooth transaction