BlackcraftcultReviews of blackcraftcult.com

I have ordered several items and I love them. Fast shipping and good quality. I will definitely continue to shop with BCC !

They make it impossible to return so you won’t return anything. Not only do you need to pay shipping but you need to pay a fee per item you’re returning. The higher the price of the item, the higher price of the return fee. It was going to cost me $30 plus shipping to return the items that didn’t fit.

I have one pair of bcc jeans that I’ve never been able to wear because they run soo small. They say they’re size 5. I’ve tried losing weight enough that everything else I’m wearing is a 4, and these still fit like a 1 or 2.

“ I received an email saying that your colleagues were going through a high volume amount of orders, I’ve been trying to be patient and understanding. But I messaged about this back in June and it’s getting close to the end of July. On top of it I have been a frequent and dedicated shopper to you guys and a lot of the items I have been purchasing I have gone down in quality significantly. I returned a jacket over a month ago because of the stitching being so bad. I just received more items from you guys that I paid for and they look like crap. I will attach a photo of what it looks like but I did not pay for a defective looking jacket. And now I have to be the one to turn around and pay the cost of shipping for you guys to replace something I received. I’ve been trying to be patient and understanding. I returned a jacket bats winged windbreaker size small over a month ago because of the stitching being so bad and still haven’t received my exchange and I sent you guys the tracking number showing I paid for it to be returned for an exchange.  I just received more items from you guys that I paid for and they look like crap. I will attach a photo of what it looks like but I did not pay for a defective looking jacket. And now I have to be the one to turn around and pay the cost of shipping for you guys to replace something That you sent to me that looks like crap. I’m getting very upset with the customer service and the items that I am receiving due to the quality of the care not put into the stitching of these items. I still have more items on the way coming and I’m worried that I’m gonna be stuck with more awful looking products. I’m so disappointed I am to the point where I want to reach out to someone about my experience because I don’t feel like I’m being taken care of. I understand that there is a pandemic and you guys have to have high volume and you just had a 40% off sale but I don’t understand why within that time my bats wind breaker size small that I exchanged forever ago couldn’t have been sent. And now I have more items I ordered coming in that that you sent to me that looks like crap example the tie dye blood moon goat hoodie I just got . I need answers because I feel like I’m not getting my what I paid for. And I’m becoming a little less patient about it considering how long I’ve waited on my last exchange and now I have a new item that I just received today that I’m gonna get it in a timely manner and I’m spending a lot of money to ship items back just to have something right the first time. This was suppose to be a birthday gift to myself and with a pandemic and money issues I can’t afford to pay so much money to exchange stuff frequently with you guys. I have chosen to shop with you guys because I have really liked you in the past but I’m getting to a point where I feel like I’m wasting my money and my time having to ship and pay twice as much for what I paid for to get the item correct the second time.” I sent this and instead of taking care of me they asked me if I have ups insurance, take about AWFUL customer service. Yeah I’ve spent hundreds on your company you can look it up, and they still treat me like my customer service doesn’t matter. They do NOT take care of their customers no matter how long you’ve been shopping with them or how much money you’ve spent supporting their company. COMPLETE WASTE OF TIME, don’t shop here. Like instead of arguing with me since May about the shipping and everything (I have proof I paid for it) just send me one. Like it’s August and you still haven’t taken care of me and I’m out $60 thanks to you guys not taking care of your people. 👎🏻👎🏻👎🏻👎🏻

ordered four times: 5 masks, 2 tanks, 2 bags, 5 mesh tops, and kimonos. fast shipping, got everything within 1-3 weeks. emailed them twice, they answered both times.

Very poor customer service. When inquiring about an item I never received, it was blamed on “misleading information from the carrier”. In all actuality, the tracking was correct, it never left California because of the pandemic. Instead of being referred to by my human name, it was “hello again”.

Quality of the products is good but overpriced and customer service is virtually non existent. The worst part is shipping. For a company based in California, there is no reason to be paying top dollar for express postal service, then waiting a month to receive items. Also, they are so busy focusing on new products, stock on hand is frequently sold out.

Long waiting time, poor material, too small, easily ripped and overpriced shipping.