BlackcraftcultReviews of blackcraftcult.com

They are saying 7-10 days shipping but its been two weeks and still nothing. They keep giving everyone the COVID run around saying shipping in 7-10 days but theres people that have orders from 30 days that are still waiting. Stop pushing advertisements and items for sale and fill packages! People spend 100's of dollars here. I understand staff is short because of the pandemic but deleting peoples comments and ignoring is wrong. Start giving tentative dates for shipping instead of a run around.

I’ve never had an issue with BCC and I’ve ordered 3times totaling about $400. Shipping is a bit high but I wouldn’t say it’s so high that It’s a deal breaker. I’ve gotten all my items in the correct sizes and Within reasonable timing. Everything fits true to size as far as my body is concerned anyways. I’m honestly surprised at all the bad reviews But I have no reason to think anyone is lying. They should be giving every customer a great experience considering there’s not too many places to purchase this type of clothing so treating customers right would result in lifelong customers for BCC.

I love most of their designs, but everything is soooo small. Like everything. Hats, shirts, jackets, too small.

I honestly want to give 'zero' stars. The customer service from this company is absolutely horrendous. I haven't even made a purchase yet and I wanted to buy a large number of items. I emailed them over 5 weeks ago with zero response, so I emailed again and still no reply. I tried their online contact box... still no reply. I have contacted them on Twitter - no reply. I messaged them on Instagram and was told to email them, which I had already done. I tried to explain that I had emailed weeks ago with zero response and surprise surprise they didn't respond. I wasn't surprised when I signed onto TrustPilot to see that the majority of their ratings are terrible. After reading half of these, despite liking a few of their products I honestly don't think it's worth the time and effort. STAY AWAY!!! A gamer friend of mine was apparently asked if they would wear their merch on stream, and I have now told her not to do this because they really are not a company that I think people should be representing. I cannot express how annoyed I am and genuinely surprised I am that I wanted to throw my money at them yet they just did nothing about it.

I ordered two items from this company, luckily they weren't clothes as they seem to have horrible reviews. Items were as described, however wait time takes awhile and contacting customer service is pretty much non-existent. They don't respond to their emails or DMs on FB or IG and their shipping costs are absolutely outrageous especially if they're out of Anaheim. It doesn't make much sense as to why they're charging $22 for shipping, especially if they're within the U.S. What turned me off is that they choose to ignore the problem and not return messages to try and correct it. You'd think they'd want to keep their customers instead of leaving a bad taste in their mouths. Honestly if I would of read the reviews on trustpilot first, I wouldn't of purchased anything from them to begin with. It's not so much the product that turned me off to them but their lack of respect for their customers.

Never using them again. I bought a hoodie from them, which still says "in stock" to this date, to then get massaged a week or so later saying it isn't in stock so I'm getting a refund. The amount they were going to refund me was less than what I paid originally. I understand the dollar to pound goes up and down, but this is unacceptable. It wasn't my fault that they told me it was in stock, for it to be out of stock, so why should they get to keep £5 of my money? It makes no sense. The woman didn't seem to understand either. Bad customer service.

I'll start by saying I've placed 3 orders with BCC totaling about $1000, which is pretty expensive for only a handful of items. 2 out of the 3 orders I've gotten have been incorrect. They have really poor customer service, probably the worst I've seen online. They don't even send an apology for messing up your order they just tell you to send it back. So cool, I'm wasting money to buy packaging, wasting money to print a label, wasting time and money to drive to a post office then waiting several more weeks for the correct item. I just paid $30+ shipping for a tshirt and now I have to spend all this extra money just to get the tshirt I actually ordered??? What kind of customer service is that.

It took 3 weeks for my order to say it had shipped. 3 WEEKS. Site states 5 to 7 business days. Then a month later when I finally received my items 3 of the 4 were the wrong size. If I'm ordering all XL what in the world would make you send me 3 smalls?? Buyer beware. Never heard back via email to rectify the situation or get a refund.