Bkeratin Professional Reviews | Read Customer Reviews of bkeratinstore.com

Bkeratin Professional Reviews | Read Customer Reviews of bkeratinstore.com

Bkeratin Professional reviews

355 approved reviews, newest moderated first

Sonia Lozano A.
Nov 8, 2025
Fatal
Fatal ya que pagué cargos adicionales para recibir la mercancía.
Response from Bkeratin ProfessionalNov 13, 2025
Hola, lamentamos mucho lo sucedido. Desafortunadamente, estos cargos adicionales son impuestos por las autoridades de su país y no tenemos control sobre ellos. Estas normas están fuera de nuestro control y no podemos prever los costes adicionales que puedan aplicarse durante el proceso de importación. Agradecemos su comprensión y estamos a su disposición para aclarar cualquier otra duda que pueda tener. Wanessa B.
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Irina L.
Nov 6, 2025
Quickly delivered
Quickly delivered, always great quality of products.
Response from Bkeratin ProfessionalNov 13, 2025
Dear Customer, We are very happy that you are satisfied! Your satisfaction is our main goal! Thank you for choosing our company ❤✔ I am always at your disposal to clarify any questions! Best regards, Pamela A
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Delisse A C.
Nov 6, 2025
The best of the best 100% recommended
The best of the best 100% recommended
Response from Bkeratin ProfessionalNov 13, 2025
Dear Customer, We are very happy that you are satisfied! Your satisfaction is our main goal! Thank you for choosing our company ❤✔ I am always at your disposal to clarify any questions! Best regards, Pamela A
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Lady W.
Nov 5, 2025
I loved
The shipment didn't take long, I love the product.
Response from Bkeratin ProfessionalNov 13, 2025
Dear Customer, We are very happy that you are satisfied! Your satisfaction is our main goal! Thank you for choosing our company ❤✔ I am always at your disposal to clarify any questions! Best regards, Pamela A.
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Peachy Ilano Z.
Nov 1, 2025
The parcel took time this time compare…
The parcel took time this time compare with my previous orders, no any update, and I notice that this time items were not seeled.
Response from Bkeratin ProfessionalNov 13, 2025
Hello, thank you for your feedback. We will pass on your comments to the relevant department so that we can improve the quality of our service and prevent situations like this from happening again. Please do not hesitate to contact us if you have any further questions or suggestions. Wanessa B.
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Greysi Daza O.
Oct 31, 2025
Muy bueno gracias
Muy bueno gracias
Response from Bkeratin ProfessionalNov 13, 2025
Dear Customer, We are very happy that you are satisfied! Your satisfaction is our main goal! Thank you for choosing our company ❤✔ I am always at your disposal to clarify any questions! Best regards, Pamela A.
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HAYDEE C.
Oct 29, 2025
This company is not based out of Florida, says it's coming from Brazil. Undisclosed information
I paid this company $214 and placed my order on the 21st of October, according to FedEx, and the receipt, the package is coming from Brazil. Nowhere on the website was there any mention of Brazil? Only Miami Florida. The address is a fictitious one. complete fraud and I'm going to contact the Better Business Bureau, please save yourself . I have all of my proof to verify everything that I'm saying here . Fedex said a label has been created but the company must request one to pick up the product and that has not been done.It's been 8 days I've contacted the company every single way that I can imagine and I have had no response. Now I'm filling a dispute through my bank, I will contact florida revenue dept and commissioners office
Response from Bkeratin ProfessionalOct 31, 2025
We apologize for any confusion and concern this situation may have caused. We contacted you directly and clarified all the details about the shipment. Your order was shipped as informed, and is now listed as successfully delivered by the carrier. We are committed to transparency and good customer service, and we are happy to know that everything has been resolved. Thank you for your patience and understanding.
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Sindy H.
Oct 27, 2025
The packages never arrive
The packages never arrive. I've been waiting for mine for almost a month and it hasn't arrived. For me, FedEx is terrible service. If they asked to ship with another company, it would be better.
Response from Bkeratin ProfessionalOct 31, 2025
We apologize for the inconvenience caused. Please be advised that the delay was due to new customs requirements, which temporarily impacted the order release process. Fortunately, your order has now been released and delivered, and we are very happy about that. We appreciate your understanding and patience during this period, and we remain at your disposal for anything you may need. Pamela A.
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