Bkeratin Professional Reviews | Read Customer Reviews of bkeratinstore.com

Bkeratin Professional Reviews | Read Customer Reviews of bkeratinstore.com

Bkeratin Professional reviews

Showing 48 reviews with 1 star · Clear filters

Papaoso
Oct 17, 2026
I bought a product
I bought a product, and they sent me a different one of lower value.
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Adrianne K.
Jul 6, 2026
I STILL HAVE NOT RECEIVED MY ORDER…
I STILL HAVE NOT RECEIVED MY ORDER WHICH WAS PLACED WEEKS AGO
Response from Bkeratin ProfessionalJul 17, 2026
Hello, We sincerely apologize for the delay and understand your frustration regarding your order. Please know that we are doing everything we can to help and ensure that your package is delivered as soon as possible. We have been actively following up with the carrier and keeping you updated because we want to find a solution for you. Unfortunately, the current situation is related to the carrier’s delivery process, and we are also depending on them to resolve the issue and complete the delivery. We truly appreciate your patience and understanding while we continue working to get your order to you. Kind regards, Paola V.
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Halyna
Apr 4, 2026
I didn’t get my order
I didn’t get my order
Response from Bkeratin ProfessionalApr 13, 2026
We’re very sorry for the delay and any inconvenience caused. According to the tracking information, your order has already been delivered. If you are still unable to locate the package, please contact us directly so we can investigate further and assist you as quickly as possible. We’re here to help. Paola V.
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Sonia Lozano A.
Nov 8, 2025
Fatal
Fatal ya que pagué cargos adicionales para recibir la mercancía.
Response from Bkeratin ProfessionalNov 13, 2025
Hola, lamentamos mucho lo sucedido. Desafortunadamente, estos cargos adicionales son impuestos por las autoridades de su país y no tenemos control sobre ellos. Estas normas están fuera de nuestro control y no podemos prever los costes adicionales que puedan aplicarse durante el proceso de importación. Agradecemos su comprensión y estamos a su disposición para aclarar cualquier otra duda que pueda tener. Wanessa B.
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HAYDEE C.
Oct 29, 2025
This company is not based out of Florida, says it's coming from Brazil. Undisclosed information
I paid this company $214 and placed my order on the 21st of October, according to FedEx, and the receipt, the package is coming from Brazil. Nowhere on the website was there any mention of Brazil? Only Miami Florida. The address is a fictitious one. complete fraud and I'm going to contact the Better Business Bureau, please save yourself . I have all of my proof to verify everything that I'm saying here . Fedex said a label has been created but the company must request one to pick up the product and that has not been done.It's been 8 days I've contacted the company every single way that I can imagine and I have had no response. Now I'm filling a dispute through my bank, I will contact florida revenue dept and commissioners office
Response from Bkeratin ProfessionalOct 31, 2025
We apologize for any confusion and concern this situation may have caused. We contacted you directly and clarified all the details about the shipment. Your order was shipped as informed, and is now listed as successfully delivered by the carrier. We are committed to transparency and good customer service, and we are happy to know that everything has been resolved. Thank you for your patience and understanding.
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Sindy H.
Oct 27, 2025
The packages never arrive
The packages never arrive. I've been waiting for mine for almost a month and it hasn't arrived. For me, FedEx is terrible service. If they asked to ship with another company, it would be better.
Response from Bkeratin ProfessionalOct 31, 2025
We apologize for the inconvenience caused. Please be advised that the delay was due to new customs requirements, which temporarily impacted the order release process. Fortunately, your order has now been released and delivered, and we are very happy about that. We appreciate your understanding and patience during this period, and we remain at your disposal for anything you may need. Pamela A.
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Irma S.
Oct 17, 2025
Muy mala esperiencia hice un pedido de…
Muy mala esperiencia hice un pedido de más de 300 y mandé mensajes correos y no contestan nada asta la fecha estoy esperando su respuesta aún que tipo de empresa son
Response from Bkeratin ProfessionalOct 31, 2025
Lamentamos mucho la situación que nos ha descrito. Nos hemos puesto en contacto directamente con usted para aclarar todos los detalles de su pedido, le hemos explicado el motivo del retraso y hemos realizado un seguimiento exhaustivo hasta que se ha completado la entrega. Nuestro objetivo es ofrecer siempre una experiencia positiva y transparente, y quedamos a su disposición por si necesita cualquier tipo de ayuda adicional. El equipo de Bkeratin Store .
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customer
May 12, 2025
Riche products received was water down…
Riche products received was water down . I am not impressed at all by the lack of honesty from the seller
Response from Bkeratin ProfessionalMay 29, 2025
Thank you for reaching out and sharing your dissatisfaction. We are very sorry for what happened. As we talked earlier on another platform, we are waiting for your response so we can resolve your issue as soon as possible. We are here to help with anything you need! Wanessa B.
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