Erin H.
Half of the product spilled out of the…
Half of the product spilled out of the bottle.
Response from Bkeratin ProfessionalJan 11, 2024
Hello Erin, how are you? We saw that the package was delivered on December 28th and according to our shipping and returns policy (link: https://bkeratinstore.com/shipping-returns/ ) it is necessary to contact us to report any damage within 7 days after receiving the product. We ask that as soon as the product is delivered, you check if you have received it correctly and if you have any problems, please contact us via one of the customer service channels (email or whatsapp) so that we can assist you. Best regards, Rafaela G.


