Nelly G.
It came unopened and burst all over the…
It came unopened and burst all over the box. I have not received an email back on my purchase.
Response from Bkeratin ProfessionalFeb 15, 2023
Hello Nelly, how are you? First of all we're very sorry about this. We ask the customers to contact us on the day of the delivery and send us photos of the box and the products the way they received them, so that we can contact the carrier and activate our insurance. We pack the products correctly, we put tape and bubble wrap but unfortunately the moment the package leaves our company, we have no control on how it will be handled. We also checked that we didn't receive any email or message about the order. Can you send a screenshot of the message/email you sent and didn't get a response so we can check what happened? Please send us a picture of the box and the product the way you received them so that we can proceed! And once again, we are very sorry for this and we hope to be able to attend you in the best way possible! Best regards, Rafaela G.