BJ's RestaurantsReviews of bjsrestaurants.com

Our visit to BJ’s in Kissimmee this past Friday was extremely disappointing. When we arrived, the host seated us right next to a very large birthday party. I politely asked if we could be seated somewhere else because the restaurant was almost empty at a little after 4 PM, before the dinner rush even started. The host told me that was the only seating available, yet I watched him continue seating everyone else on the opposite side of the restaurant. I completely understand that the birthday party had every right to enjoy their celebration, but we also had the right to enjoy our meal. The noise level was unbearable. We literally had to scream at each other just to have a conversation, and eventually we had to lean so close across the table that it became uncomfortable. They could have easily closed off that section for the party and seated the other couples somewhere quieter. I worked in the restaurant industry for many years, and I know this could have been handled much better. To make matters worse, the wait for our food was over an hour, which made the whole experience even more frustrating. I mentioned it to our waiter at the end because I honestly felt bad for him — he seemed completely overwhelmed trying to keep up with everything. Overall, the experience was awful, and unfortunately, I will not be coming back.

manager abuse power 5881 centennial las vegas nv#509 manager never helping im reservation 4 pm WAIT 22 minutes Spock manager dont care also Spock general manager Paul not lister im Spanish discrimination also im senior

I am extremely disappointed with my recent experience regarding a bonus gift card from BJ's Restaurants. The gift card did not work when I attempted to use it, which was both embarrassing and frustrating. Multiple emails had been sent to the Rewards Services team explaining the situation. Despite explaining the situation and providing the necessary details, no meaningful resolution has been offered. The lack of accountability and urgency in addressing what should be a straightforward issue is concerning. If this matter is not resolved within the next two weeks, I will have no choice but to pursue legal action.

Nachos were very, very sad. One of the worst dishes I’ve seen. Two cubes of chicken obviously not fresh but definitely manufactured in bulk. Got the boneless chicken wings. more like chicken nuggets, food, and debris all over the floor Won’t be going back anytime soon

Sat at the bar for happy hour. Ordered octoberfest beer and bartender told us they were out. My wife ordered avacado rolls and the came back and said they were out. We ordered the sliders and took 45 minutes after a few inquiries why it was taking so long. They answered in a couple of minutes which was not true. Staff standing around taking Brookfield on Moorland will not go back

Order was and hour late being delivered. Cold and melted.

we arrived 12 me wife grandson and son birthday lunch are menu was dirty food left over stuck on it were had to ask for drinks to order it took ten minutes to get it we order ask for high chair then order nachos with steak it took over 20 for app come out and steak was raw sent back we ask manger came to table was argue with me about steak not raw I’m cook I know my temps bro dude had attitude you’re manger don’t eat there and I still paid my bill waste money

My Coach prescription glasses and case were stolen off the table on Christmas Eve 2023 at BJ's at Shackleford Crossing in Little Rock. Worst dining experience of my life. We spent $240 and received absolutely awful service with the server constantly coming by and saying "gotta get out of here. it's Christmas Eve, and never even refilling my water or other drinks, and I had nothing to drink the whole time I ate. Asparagus was skinny like spaghetti and very tough and impossible to chew. My husband couldn't even eat but 2 bites of his Philly Cheesesteak. They brought out our appetizer long after we began our entrees. They drowned my daughter-in-law's salad with boiled eggs making it inedible. Because the service was abhorrent, for the first time in my life I believe, I refused to leave a tip. Someone left a few dollars on table. The server was aghast when he looked at the charge with no tip left for him. I immediately missed my $400 glasses when I got to car, but the door was already locked. I called back in 2 days when they reopened...and every day since...to see if my prescription glasses were turned in to no avail. Beware there is a thief working there, the worst service I have ever received, and mostly very sub-par food. I have offered an $80 reward for the thief to come forward and return my glasses or for someone who knows about it to report it. I have a very good idea who stole them. None of us will ever set foot in that place again unless it is to pick up my stolen glasses. Watch all your belongings if you do.