BitwardenWith an open source, end-to-end encrypted approach to password management, Bitwarden empowers enterprises and individuals to securely store and share sensitive data. Accessible from any location, on any device, Bitwarden can be deployed in cloud-based and on-premise environments. Strengthen your security with MFA, vault health reports, enterprise policies, and event logs. SSO, SCIM, and directory service integrations make it easy to integrate Bitwarden into your enterprise environment.
Bitwarden (bitwarden.com) has 359 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Claim this listingInternet & Software · El Monte, California
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Showing 260 reviews with 5 stars · Clear filters
J W S.
I reached out to Bitwarden Support for a feature that wasn't in the program. The support was prompt, proficient, detailed and actually gave me candid answers to my questions. They didn't waste my time by asking me to repeat steps I'd already tried. I'm really impressed, genuinely the best customer service interaction I've ever had.
Response from BitwardenFeb 5, 2025
Thanks for the review!
Mikael E.
I have been a paying Bitwarden user for many years now. Never had any problems and have never regretted paying for the service. I have tried others, but went with Bitwarden mainly for it being FOSS, but still providing a sensibly priced premium product.
Response from BitwardenFeb 6, 2025
Thanks for the feedback and review
Erik
The great service and speed of solving my questions was superb
Response from BitwardenFeb 5, 2025
Thanks for the review!
William M.
I freaked out. For what ever reason I was not able to access my account with my master password. I sent in a service request and got AN IMMEDIATE RESPONSE. Knowing about the vagaries of large systems I knew to wait a while and try again. Success! Bitwarden's response gave me faith that the situation would be resolved, one way or another.
Response from BitwardenFeb 5, 2025
Thanks for the review! Please check out the security readiness kit that can help prevent lockouts: https://bitwarden.com/resources/bitwarden-security-readiness-kit/
Mark D.
Bitwarden would not sync even after the maintenance window. Tech Support looked into issue and a short while later “try it now” - meaning their server side issue had been resolved. Sure enough, database sync was back.
Response from BitwardenFeb 5, 2025
Thanks for the review and glad things worked out fast!
michele
Ottima app. Servizio clienti rapido ed efficace. Consiglio
Response from BitwardenFeb 6, 2025
Thank you for the review
Mick M.
I have been a premium subscriber for about a month as I wanted to use the TOTP feature. Twice I required assistance with a minor billing issue and then with TOTP registration that did not work as expected. The support was quite fast and knowledgeable and polite when I suggested a steps’ rewording improvement . I highly recommend their service . All the best, thank you
Response from BitwardenJan 8, 2025
Thank you for being a valued customer
Debi S.
Bitwwarden is an excellent product that keeps my passwords and other important IDs safe. I appreciate their prompt customer service, the ease with which they can help - there are no hoops to jump through - and the level of protection I get from this product. I recommend it to anyone and believe they far out perform the comptition.
Response from BitwardenFeb 6, 2025
Thanks for the review!