This is a great place. Extremely fast with responses from customer service, and this is the first time I had played with them and I am redeeming, and they hey have been on it since I submitted, have kept me updated on every step. I know after this experience, I will be playing here again!
Response from BitskyDec 30, 2025
Hi Kristen,
Thank you so much for your awesome feedback! We’re really happy to hear that you had such a positive experience with Bitsky, and that you’re enjoying our site along with the support from our customer service team. It’s great knowing that we were able to keep you in the loop and make your experience smooth from start to finish. We truly appreciate you sharing your thoughts, and we can't wait to have you back again soon!
– The Bitsky Team 💜
SS
Scott S.
Won a good amount of money from them…
Won a good amount of money from them through their welcome offer. Try to withdraw it and my account ends up being banned and never received the withdraw. They claim I was "hacking the games" and to never contact them again. Yeah, Ok dude... hacking the games. What does that even mean? Insult to injury they won't even refund my welcome offer back. This is a scam casino do not trust them to pay you. You're throwing your money into a black hole by joining this site.
Response from BitskyDec 26, 2025
Hi Scott,
We’re really sorry to hear about your experience and understand how disappointing and frustrating this must feel. We genuinely appreciate you taking the time to share your concerns with us.
Our goal is always to provide a fair and transparent experience for everyone on the platform. The Terms of Service are in place to help ensure consistency in how offers, gameplay, and withdrawals are handled for all users.
Because of privacy and security considerations, we’re unable to discuss individual account details or specific outcomes in a public forum. That said, we truly want to make sure your concerns are heard.
If you believe there may have been a misunderstanding or would like further clarification, our support team is available through official channels and will be happy to assist you directly.
Thank you for helping us understand your perspective.
– The Bitsky Team 💜
WE
wedgehead
non-stop Spam
Just got spammed again. The unsubscribe link does not work. It gives an "Unable to Connect" error when clicked.
Response from BitskyDec 26, 2025
Hi Wedgehead,
We’re sorry to hear this occurred again and appreciate you flagging it. This is not the experience we strive to provide.
We’ve addressed an issue related to the unsubscribe link to ensure requests are processed correctly moving forward.
If you continue to receive emails, please reach out to our support team and we’ll be glad to help.
Thank you for taking the time to let us know.
– The Bitsky Team 💜
TA
Taylor
Scam casino
Scam casino, does not payout. Won a decent amount, tried to redeem the daily limit of $2500. Amount was cancelled and balance was wiped to $0. Don’t play here, there are tons of other social casinos that WILL pay out if you win.
Edit: Bitsky replied with the same BS that scam casinos say when they don’t want to pay. “You violated our terms of service”, yet provide no evidence on any violation”. Just a blanket term they like to use when they don’t pay you. As stated above this casino is not legit and they just showed that with their reply.
Edit 2: after contacting support their reply was “please refrain from reaching out to us ever again”. That tells you all you need to know about playing at this site. Go play somewhere else like crown, real prize, mcluck, etc.
Response from BitskyDec 22, 2025
Hi Taylor,
We take all feedback seriously and appreciate you sharing your experience, though we are truly sorry to hear about your frustration.
After reviewing your account, we can confirm that your withdrawal was not canceled arbitrarily, nor was your balance removed without reason. The action on your account occurred due to violations of our platform’s Terms of Service, which all players must agree to prior to gameplay. These checks are in place to ensure fair play and protect both our players and our platform.
Bitsky does pay out legitimate winnings every day, and many players successfully redeem within the stated daily limits when all account activity complies with our rules. Unfortunately, when irregular or prohibited activity is detected, withdrawals may be reversed and balances adjusted accordingly.
If you believe there has been a misunderstanding, we encourage you to contact our support team directly so we can review the matter with you in detail.
Thank you for your feedback.
– The Bitsky Team 💜
LW
Lynda W.
Trustworthy
I haven't been playing with bitsky for very long...maybe a few months but what sets them apart from other casinos that have the platforms I like is the guarantee that they pay and the customer service. Normally you need an intermediary(like random person on messenger) that could be legit or steal your money. When I play here I know if I win I'm going to get my payments. And they are there to help you every step of the way. 5 out of 5 from me!
Response from BitskyDec 18, 2025
Hi Lynda,
Thank you for taking the time to share your experience! We’re so happy to hear that the transparency and reliability of our service have made a positive impact. Our goal is always to make sure you feel confident and supported every step of the way, and it’s great to know that we’ve delivered on that for you. We truly appreciate your trust, and we look forward to continuing to provide you with an excellent experience!
- The Bitsky Team 💜
KL
Klara
love love love
I am confused as to why nobody talks about this site more. Redemptions are nearly instant and I LOVE the selection of games. Also customer support feels like you’re actually speaking to a human rather than a robot that’s copying and pasting AI generated responses
Response from BitskyDec 18, 2025
Hi Klara,
Thank you for your kind words! We're so happy to hear you’re enjoying both the site and our game selection. We pride ourselves on fast redemptions and real, so it's wonderful to know that our team’s efforts to offer tailored support are having a positive impact. Thanks again for your support – we look forward to continuing to provide you with an excellent experience!
The Bitsky Team 💜
AM
Andrew M.
A lot of great games on bitsky and…
A lot of great games on bitsky and their redemptions are quick and easy. Customer support is top notch also. I will continue to play on here everyday.
Response from BitskyDec 15, 2025
Hi Andrew,
Thank you for the amazing feedback! We're really happy to hear you're enjoying the great selection of games and the fast, easy redemptions. It's also fantastic to know that our customer support has been up to your standards. We truly appreciate your loyalty and are excited to continue providing you with top-notch experiences every day. We can't wait for more fun and games ahead!
- The Bitsky Team 💜
AD
ali D.
They are legit so far with everything…
They are legit so far with everything I've needed from loading funds to game platform and withdraw and redemption all went smooth as butter.
Response from BitskyDec 11, 2025
Hi Ali,
We really appreciate your feedback! It’s fantastic to hear that you’ve had such a smooth experience with us, from depositing funds to enjoying the games and making withdrawals. Your satisfaction is our top priority, and we’re glad to know we’re getting it right. Thanks for trusting us, and we’re looking forward to serving you even better!
- The Bitsky Team 💜
