Brad
DO NOT use Bitpay to settle real-world invoices.
DO NOT use Bitpay to settle real-world invoices. Why not? *they have a 1% transaction fee *they have no anonymity (they require a photo ID and a facial scan) *they have zero customer service (no email, no phone number, and no online chat!), except for their ticket system which can take days or a week for a response *they have an archaic settlement system - if you somehow underpay an invoice by even a penny or by the exchange transaction fee, they will fail the payment, and may take days to refund your crypto! (which is fluctuating by the hour) I went through all of this and lost ~$1500 in crypto because of these issues, so learn from my experience!
Response from BitPayNov 17, 2022
Hi Brad! We do have a 1% transaction fee for merchants, not for customers. We comply with all local regulations which do sometimes require us to collect KYC on our customers. As far as the customer service, we do have email support! You can reach us here: [email protected] We also have a chatbot that can answer many of your questions here: https://support.bitpay.com/hc/en-us We'd like to see what happened here. If you can please write into us via email with more information (transaction ID or invoice ID) I can assure you it will be addressed. Look forward to hearing from you!