Eugene
Waste of time and money
Their payment gateway is trash. For last two days, I'm not able to make payment. Even after sending the bitcoin payment and blockchain showing 2 confirmations, bitpay invoice page is not even acknowledging the payment and is getting expired. Support Takes 5 to 7 days to reply and that too they skip tickets by asking silly questions and have to wait another 5 7 days to get response. What a waste of time and money. In response to BitPay's reply. I'm sure you are non technical person. You have no idea what you are saying. Your response doesn't fit the problem I had. Simply, replying with a generic predefined message. Nothing better expected. Wish I could give 0 star now.
Response from BitPayNov 18, 2022
Hi Eugene, I've reviewed your support tickets and one of our support team members got back to you on both tickets in 3 days letting you know that your payment has been refunded due to underpaying both of the invoices. The reason these payments were underpaid is due to the use of an exchange as a wallet. When you make a withdrawal on the exchange, the exchange does not instantly send the funds. Instead of sending the payment instantly, exchanges batch payments, meaning they only send the payment once enough 'withdrawals' have been queued up. In your case, both payments were made as part of batch payments from an exchange, meaning that we received the payments late. Due to the time difference between when the invoice was generated, and when we received the payment, the exchange rate had changed, resulting in your payment being underpaid. We recommend for any future payments first withdrawing funds to a wallet and making those payments from that wallet.

