Bitly is a leading marketing platform for link and QR Code management, enabling businesses of all sizes to see what’s working across online and offline channels. Powering more than 100 billion clicks and scans annually worldwide, Bitly makes it easy to create, share, and track short links and QR Codes, so brands can find what’s resonating and scale their reach. More than 3 million customers rely on Bitly to connect with their audiences, from global enterprises to growing businesses, including two-thirds of the Fortune 500.
Bitly (bitly.com) has 700 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
bitly.com
Website
bitly.com
Category
Internet & Software
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 6% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Vraiment incroyable mais vrai !
Du début à la fin, le service est rendu et très bien rendu, équipe au top ! Toutes les démarches sont faites en quelques clic/appels sous nos yeux *-*
Et cerise sur le gâteau cela m'a coûté 0€ !!? et j'ai eu le droit de changer mes 3 essuies glaces, de repartir avec mes goodies ainsi qu'un bon d'achat de 60 balles (qui va arriver dans quelques semaines...)
Que d'mande le peuple ?!
Merci 123 PARE-BRISE, ne changez rien, vous êtes des distributeurs de sourires et de bonheur :)
TR
TruthTeller
If new, stay away. If previous, well, you already know the disrespect they have for their customers.
I've used bitly for a while, casually creating links and QR codes for various needs. Recently, they changed their model, to offer paid subscription tiers. Ok, fine - people gotta make $, I get it.
Without being a paid member, visitors to your links / QR codes will see a crappy-looking, confusing website before being redirected to your actual site. It's totally a turn-off to visitors and makes you seem questionable, and your links seem spammy. This was not the agreement I made with them initially and they gave customers very little advance notice of these changes. I believe they should only be putting these terrible "ad" pages on any NEW links / QR codes - but, they are adding them to ALL shortened links / QR codes made with the service, at any time. Feels very "bait & switchy" to me.
In addition, their least expensive plan (advertised as $10/month) is ONLY available if you pay for the WHOLE YEAR at once. There is no monthly plan for less than $29/month (plus applicable sales tax and will renew automatically). $10/month is ridiculous for this "service", especially when they also have the ability to collect you and your visitors' data on the back end and use that however they wish (which I'm guessing they've been doing all along).
Many non-profits, community organizations, and small web designers have been using bitly occasionally over the years and it's terrible that bitly seems to now want to extort $120+ UPFRONT, per YEAR from these users, based on PREVIOUS use of their service.
If you are considering bitly for the first time, I'd recommend avoiding this company with questionable business practices and terrible treatment of their customers. If you have been using bitly and are now deciding next steps, take my review into consideration. I may have to begrudgingly pay (which I'm guessing they're banking on), but I will also gladly join any class-action lawsuit that addresses these issues.
GD
Gabriele D.
Keine Kommunikation möglich
Wir haben die Jahresrechnung zwei Tage nach Erhalt auf das Empfängerkonto aus der Vorjahresrechnung überwiesen.
Dennoch kam nach kurzer Zeit ein Mahnung, die wir per Mail beantwortet haben. Die zweite Mail haben wir mit der Briefpost per Einschreiben beantwortet. Dennoch sind unsere Codes abgeschaltet worden. Es gab keinen Hinweis darauf, dass sich die Bankverbindung geändert hat.
GP
Gabriel P.
Elle m'aide a être en contact avec des…
Elle m'aide a être en contact avec des entreprises et pouvoir travailler avec ces entreprises et être rémunéré
AG
Adam G.
If I could give 0 stars i would
If I could give 0 stars i would. Horrible company to deal and is predatory.
MT
MIR. T. T. M.
Car Finance
I was assisted by Jacob Yarker from Zuto. He helped me find a lender for my Car finance.
Their Service works very swiftly and the fact that everything are online and virtual, makes life so much easier.
verification was also very quick and they explore through multiple landers so if one does not work out the can switch it to other instantly.
The whole process was over the phone and online, and it took me only 24 hours to get everything sorted from the start of the application to arranging my car's delivery.
Overall satisfied with their service and would recommend it to others.
Many Thanks
Mirza
SN
Steve N.
Redirecting to Ads landing page
They changed my short links to redirect to their landing pages with Ads which makes it look so cheap and unprofessional. Now I have to change all of my links to another company. What a joke!
GA
Gaston
Messed up my entire business funnel…
Messed up my entire business funnel without letting me know. They are placing ads in front of my clients without letting me know