Loretta C S.
Terrible Customer Service
This company has the worst customer service. There is no phone number to call and have to use an email. I made a mistake on my order and emailed them within ten minutes asking to change my item to a golf polo instead of a tshirt. They processed my order without the change and then would not allow me to return the shirt I did not want for a refund. Not a way to run a business. Will not order from this company again!
Response from BirdieTeeNov 5, 2025
Dear Loretta C Sanchez, We’re very sorry to hear about your experience and truly appreciate you taking the time to share your feedback. Our system begins processing orders shortly after they’re placed, as each item is custom-made to order. Because of this, we’re unable to modify or cancel an order once production has started. We completely understand how frustrating this must have been, and we sincerely apologize for the inconvenience caused. Our customer service team is available via email to assist with any concerns, and we’re always looking for ways to make our process clearer and easier for our customers. If you ever need any assistance, please feel free to contact us at [email protected]. We hope to have the opportunity to serve you again in the future with a better and smoother experience. Warm regards, Customer Service Team