BirdfyReviews of birdfy.com

Response from BirdfyApr 10, 2026

Hi Heather, Thank you so much for your feedback. We're sorry to hear those sneaky squirrels got to your plastic seed guard, but we're so glad the metal version was the perfect solution! We always aim to make our products accessible with fair pricing and free shipping, so it's wonderful to hear that hit the mark for a fellow frugal shopper! We hope the new metal guard keeps those squirrels at bay and lets the birds enjoy their meals in peace. Thanks for being such a loyal Birdfy customer! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy

Response from BirdfyApr 10, 2026

Hi Travis, Thank you for sharing this with us and we sincerely apologize for the inconvenience this has caused. This is not the experience we want for you, and we genuinely want to make this right. Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at [email protected], or by phone at 866-749-0567 (available 9 AM – 6 PM EST). Our team will be happy to investigate the issue and guide you through the next steps to resolve it as quickly as possible. Your satisfaction is very important to us, and we truly appreciate your patience. Kind regards, Birdfy

Response from BirdfyApr 9, 2026

Hi G. Smith, Thank you so much for your wonderful feedback and for being a loyal Birdfy customer for over a year! We completely understand the struggle with persistent squirrels — they can certainly be determined little creatures! We're so glad you found the seed guard at a great price on our site, and that the free shipping made it an easy decision. We think you're going to love it! The seed guard is designed to keep those clever squirrels at bay while letting your feathered friends enjoy their meals in peace. We'd love to hear how it works out for you once it arrives! If you ever have any questions or need assistance, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). Happy bird watching! 🐦 Warm regards, Birdfy

Response from BirdfyApr 9, 2026

Hi Rob, Thank you so much for your kind words. We're thrilled to hear that setup was a breeze and that the quality exceeded your expectations. Your recommendation means the world to us! We hope you continue to enjoy your Birdfy experience. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy

Response from BirdfyApr 9, 2026

Hi Marjorie, Thank you so much for your feedback. We're thrilled to hear that the metal plate fits perfectly and that your birds can still enjoy their food with ease. That's exactly what we designed it for! We hope you and your feathered friends continue to enjoy the Birdfy experience! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy

Response from BirdfyApr 8, 2026

Hi, Thank you so much for your kind words! We're thrilled to hear that you find our website easy to use — that's exactly what we strive for. We hope you continue to enjoy your experience with Birdfy! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦 Regards, Birdfy

Response from BirdfyApr 8, 2026

Hi Crystal, Thank you for sharing your experience. We’re very sorry about the inconvenience this has caused. This is not the experience we want for you. We truly want to make this right. I will be sending you a follow-up email shortly so we can provide a resolution and ensure everything is sorted out for you. Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any real-time assistance, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help! Warm regards, Birdfy Team

Response from BirdfyApr 8, 2026

Hi Peggy, Thank you so much for taking the time to share your experience! We're really glad to hear that our team was able to quickly guide you through the process and get your refund sorted within just 2 days. That's exactly the kind of responsive and effective support we strive to provide for every customer. If you ever need anything in the future, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Regards, Birdfy